Service Agent Help Desk

●Michael A. Morgan

Glendale Az *****~ **********@*****.*** ~ 602-***-****

SKILLS/QUALIFICATIONS

Dependable

Team Player

Paralegal Certification

IT Help Desk Certification

Self Motivated

Driven

Works well with others and keeps a level head under pressure

Positive and strive for excellence in performance daily

EMPLOYMENT EXPERIENCE

Owner/Operator 06/2004 - 06/2017

Morgan's TransportationPhiladelphia, PA

Transported customers daily to a variety of locations in the tri-state area (PA NJ DE)

Set appointments to various locations generating invoices for consistent customers

Organized routes (logistics) inputting of daily alpha and numeric data and reports

Customer Service Agent

10/2018-7/2019

Logisticare

¥ Daily intake of incoming calls inputting alpa and numeric data assisting customers with setting up doctor’s appintments.

¥ Outbound calls to transportation providers to determine the location of it’s drivers to ensure timely pick up of customers or to inform of cancellations.

¥ Occasional outbound calls to other internal departments when customers were stranded to reroute nearby drivers to ensure customers received transportation to their homes.

Storage Counselor

6/18/2020 to Present

OpenTechAlliance

¥ Daily intake of incoming calls inputting alpha and numeric data assisting customers in selecting the appropriate size storage unit and also assisting with payments on their units.

¥ Occasional outbound calls to the managers of various storage facilities to address the emergency according to the emergency criteria protocol that meets the customer’s needs.

EDUCATION

Universal LifePhiladelphia, PA

Doctorate in Divinity and Ministry

Studies focused on honing skills concentrating on developing life application skills from a biblical perspective which also included family counseling

Cittone Institute Philadelphia, PA

Associates in IT/Help Desk

Certified in help desk issues, trained in network design and configuration, developed and repaired hardware issues

Ashcroft UniversityNorcross, GA

Paralegal Certification

Certified in will trusts and estate torts contracts and intellectual properties

Overbrook High SchoolPhiladelphia, PA

High School Diploma

Accelerated education program entitled

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