Service Representative Records Clerk

CARRIE GILFORD

Houston, TX ***** 713-***-**** ******.*******@*******.***

SUMMARY OF QUALIFICATIONS

Proactive and driven professional with over 20 years of accounting and customer service experience. Strong attention to detail, with extensive experience in invoice analysis and audit documentation. Excellent communicator with demonstrated skill training and leading team members. Eager and willing learner, ready to take on new challenges. AREAS OF EXPERTISE

Invoice Analysis Audit Documentation Team Leadership and Motivation Training and Development Project Coordination Customer Service Issue Resolution Report Generation Microsoft Office Suite (Excel, Word) PROFESSIONAL EXPERIENCE

City of Pasadena / Pasadena, Texas 2020- Present

Records Clerk (2020 – Present

• Approve and deny police reports.

• Assist police with entering stolen vehicles, guns, articles and persons per TCIC/NCIC rules.

• Assist the DA s and the courts with case files.

• Assist customers and release impounded cars.

UNITED AIRLINES/CONTINENTAL AIRLINES, Houston, TX 1985 – 2019 International Lead, Revenue Accounts Payable (2012 – 2019)

• Trained a team of 12 processors to audit online and offline documents in accordance with Airline Clearing House and International Air Transport Association rules and contracts.

• Trained processors on monthly updates with the use of accounting software.

• Analyzed billings for over 100 airlines to identify appropriate invoices to send to airline billing company, ensuring cost- saving measures were met.

• Provided technical support for invoices, tracking, and updating on a monthly basis.

• Liaised between United, Lufthansa, and Swiss International airlines, ensuring timely and accurate billing of invoices valued at up to $2M each month.

• Communicated all technical questions and issues to management. Notable Achievements:

o Implemented training for processors, reducing incoming and outgoing invoices by 10% monthly. o Advanced monthly invoices two months ahead of industry deadline. o Earned recognitions including the Management Recognition Award, Bravo Recognition, Certificate of Appreciation for Quality, and Perfect Attendance Award. International Processor, Revenue Accounts Payable (1987 – 2012) UNITED AIRLINES/CONTINENTAL AIRLINES, Houston, TX 1985 – 2019 International Lead, Revenue Accounts Payable (2012 – 2019) Audited international online and offline documents in accordance with Airline Clearing House and International Air Transport Association rules and Special Prorate Agreements.

• Audited invoices via the United Airlines Processing System.

• Read and interpreted information regarding billing invoices and tickets.

• Communicated all technical questions and issues to management. International Processor, Revenue Interline Accounting (1985 – 1987)

• Held responsibility for pricing online and offline invoices into Continental pricing data system.

• Researched invoices that required special handling.

• Processed invoices from unreported flight schedules. THE HOME DEPOT, Houston, TX 2015 – Present

Customer Service Representative

• Received incoming calls, faxes, and emails to place orders, process returns, and answer product questions.

• Provided order status and routed customers to the appropriate department or sales professionals. EDUCATION AND TRAINING

Massey School of Business, Certificate in Office Administration United Airlines Corporate Training, Certificate in Corporate Compliance and Ethics

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