LILRAMO GILLEAD

**** ********* ***** ****, *****, New York 10475 ● Mobile: 347-***-**** ● Email: advh4w@r.postjobfree.com

Self-Motivated, Highly Reliable Professional Supervisor Demonstrated Expertise in Offering Top- Notch Expertise in Overseeing Daily Operations of Hospitality Security, Corporate/Retail Security, Criminal Investigations. CCTV Systems, Workplace Safety, Customer Relations

Microsoft Office (Word, Outlook, Excel, and PowerPoint) ● Fire Brigade Officer ● First Aid ● MS Shift Software ● RFT Alert System Software (Panic Button) ● VIP/Personal Protection

MT. SAINT MICHAEL ACADEMY BRONX, NEW YORK 2022- Present

School Security

Responsible for the overall safety and security of the school staff, students and school property

Fulfill duties associated with the post assigned as a part of the school's comprehensive security plan; maintain an orderly post and remain at the post at all times unless otherwise directed by a supervisor or principal

Actively respond to incidents, fights or other issues in the school that threaten the safety of the students, staff and/or guests utilizing Safety Care skills

Patrol (foot or mobile) and monitor CCTV'S of school property for unauthorized persons, conduct halls sweeps

Report unusual activity or suspicions of safety issues to the Security Supervisor or administrator in a timely fashion

Complete proper documentation related to accident/incident reports and misconduct reports

Monitor school grounds and school entrances to ensure only authorized personnel and authorized visitors access the school; if assigned to the main entrance, ensure all guests follow visitor protocol and triage visitor requests

As assigned, monitor the student’s entry and dismissal process to ensure safety

Build positive and professional relationships with students and leverage those relationships to establish and maintain productive and safe learning environments and common areas of the building

Exercise dignity and respect when interacting with staff, students and parents at all times

Lead efforts to de-escalate inappropriate student behaviors and assist with maximizing their time on task in classrooms

Serve as a primary participant in emergency response during crisis situations including but not limited to fire, natural occurrences and active shooter incidents

THE MARK HOTEL NEW YORK, NEW YORK 2020- 2022

Security Supervisor

Directed security operation programs to ensure a safe and secured environment for employees, visitors and guests

Established comprehensive security cordon in the hotel and advised management in improving and carrying out policies in accordance with security and institutional, state, and federal regulations

Analyzed statistical data and reports to identify and determine measures to improve security

Monitored internal access to / from hotel and maintained appropriate access levels for security purposes

Maintained first aid and CPR certifications required for Loss Prevention officers

Handled in a professional manner guest problems and complaints

Conducted educational training programs required for security guards, implemented action plans for the department

Maintained required reports and documentation regarding patrols of property and perimeter areas

BACCARAT HOTEL NEW YORK, NEW YORK 2019-2020

Hotel Security/Lobby Ambassador

Played a pivotal role in safeguarding of hotel property/assets, guests/visitors and patrolling of the hotel looking for safety and security deficiencies

Worked closely with the Director of Security on several projects and initiatives – resulted in creation of computer files/documents that improved organization

Displayed leadership in guest hospitality, exemplifies excellent customer service and created a positive atmosphere for guest relations

Used self-empowerment to provide excellent customer service

Met quality standards and customer expectations daily

Incorporated guest safety and satisfaction on each shift

WORLD CLASS SECURED CLASS SERVICES 2014-2019

Security Guard

Implemented key security measures – audited hotel keys to prevent duplication and controlled illegal access within the premise by hotel personnel, outside vendors, criminal/terrorist risk

Designed security policies, alarm response protocols, and access card SOPs while assessing the risk to existing security systems and procedures

Attended weekly forecast meetings to understand hotel needs and gather critical information to communicate to Security Officers

Shaw University Criminal

Justice Raleigh, NC 1992-1994

J.F.K High School

Diploma Received

Bronx, NY

Class of 1992

LICENCES

NYC Division of

Licensing Security Guard Expires 06/10/2024

NYC Fire Department

F-03 Fire Guard License

Expires 05/05/2025

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

EDUCATION

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