Service Representative Data Entry
Resume:
Denise McAlister
**** ******* ******* **, **********, NC 28472
********@*****.***
OBJECTIVE
Experienced supervisor with over 10 years of experience in an office setting. Excellent reputation for resolving problem, improving customer satisfaction and driving overall operational improvements.
EDUCATION —
EXPERIENCE
Dodge Vocational High School
The Bronx, NY 10455
Clerical, Music, & Cosmetology
KEY SKILLS —
Supervisory skills
Data entry
Bookkeeping
Customer Service
Multi-line phone usage
Call center transactions
Switchboard management
11/2019 – 1/2020 -
Internship – Customer Service Representative – JACI Event Supply, Whiteville, NC
Issued invoices and collected payments in a timely manner
Displayed strong communication skills, presented event ideas and created sample displays to customers
01/1998 – 01/1999
Telemarketing Supervisor • Pitney Bowes, Whiteville, NC
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
Consistently trained individual employees through following the mandated script for selling Pitney Bowes Meters and monitoring their calls for performance, accuracy to minimize loss and increase sales
01/1984 – 01/1990
Bookkeeping Assistant – Scott’s Plumbing, Fair Bluff, NC
Entered numerical data into databases with speed and accuracy using 10-key pad
Reviewed and updated client correspondence files and corrected any changes to the auto policy and inputted changes into database to maintain accurate records
Entered financial data into accounting database for verification, reconciliation, always maintained accurate and current accounts
Made daily deposits of the store’s intakes to the bank
07/1975 – 01/1980
Telephone Operator - Chemical Bank – New York, NY
Assisted customers daily by answering questions and transferring to appropriate departments
Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone
Directed incoming calls to internal personnel and departments, routing each call to the best qualified entity to respond to callers’ needs
REFERENCES
Mr. Alonzo McArthur
Whiteville, NC
Mrs. Vernell Williams
Chadbourn, NC
Mrs. Kimaka Turner
Charlotte, NC
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