Skills

Certifications

Work History

Binod Pandit

A Cisco Certified Network Associate with 2+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues.

VMWare vSphere/ESXi

Office 365 administration

VOIP telephone system troubleshooting and

maintenance

Windows and Linux Server Administration

Exchange Server 2019

Network Monitoring (IDP/IPS)

Network Security

Help Desk Operations

2023-02 Cisco Certified Network Associate (CCNA 200-301) 2022-06 Microsoft Azure Fundamentals ( AZ-900)

2022-05 - 2022-

08

IT Help Desk Associate

ProResp Inc, 1909 Oxford St, London, ON

Provide friendly technical telephone/email support to branches for software and hardware related problems, reported by staff through help desk

Help in the set-up and installation of new equipment from pre- configured images

Assist senior staff during branch visits when required Phone 519-***-****

E-mail advh2b@r.postjobfree.com

Process retired hardware equipment for community donation Help in testing and/or troubleshooting suspected failed equipment brought back to IS.

2022-01 - 2022-

04

IT Technician Co-op

Digital Boundary Group, 4226 Raney Crescent, London, ON Daily inspecting and maintaining infrastructure and equipment Responsible for testing newly received equipment prior deployment Imaging and deploying systems as required with various operating systems

Building virtual test networks as required using VMware ESXi and VMware workstation

Assisting in the development and updating of documentation and network diagrams

2020-09 - 2020-

12

Technical IT Assistant (Co-op)

Ministry of Government and Consumer Services, 659 Exeter London, ON

Identify client issues, determining if it is a known or a new issue, following prescribed procedures to re mediate the issue and work with others when additional steps are required

Support the desktop environment using Information Technology Infrastructure Library (ITIL) incident and change management processes and frameworks

Provides technical, analytical, and administrative support to LAN users on computing hardware, operating systems, and software Installs and configures workstations for staff in conformance with departmental standards and supports through its lifecycle. Technical Support

Mercantile Communication Pvt. Ltd, Nepal

To provide onsite and remote technical support for the purpose of the installation, configuration, repair, and maintenance of VSAT equipment including satellite modems, transceivers, BUCs, LNBs and so on

To talk with the clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue To follow up with clients to ensure their systems are fully functional after troubleshooting or their problems have been resolved 2017-03 - 2019-

07

Education

To monitor the links of various organizations and their remote branches

To actively participate in achieving team goals and targets with an emphasis on teamwork and building strong alliances with staff. 2019-09 - 2022-

12

Computer Systems Technology (Coop): Information And Computer Systems

Fanshawe College - London, ON

2013-05 - 2017-

09

Bachelor's Degree in Engineering: Electronics And

Communication Engineering

Nepal Engineering College - Bhaktapur, Nepal

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