Customer Service Assistant Manager

Tuskegee, AL ***** 334-***-**** **********@*****.***

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KWAME CHARLES

PROFESSIONAL SUMMARY

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service.

SKILLS

Coaching and Mentoring

Product Knowledge

Sales Expertise

Refunds and Exchanges

Till Counting

Cash Register Systems

Stocking and Replenishing

Cash Management

Staff Training

Time Management Skills

Microsoft Office Suits

WORK HISTORY

CASHIER 05/2022 to Current

Loves Travel Stop, Shorter, AL

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes.

Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

ASSISTANT MANAGER 11/2021 to Current

Dollar Tree Stores, Tallassee, AL

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

CASHIER 07/2020 to 09/2021

Winn Dixie Supermarket, Opelika, AL

Operated cash register for cash, check and credit card transactions.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Helped customers complete purchases, locate items and join reward programs.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Used POS system to enter orders, process payments and issue receipts.

Restocked and organized merchandise in front lanes.

EDUCATION

Auburn University-Montgomery, Montgomery, AL

Bachelor of Science, Expected in 05/2026

Booker T Washington High School, Tuskegee, AL

High School Diploma, 06/2020

WORKING ON COMPUTERS

I love studying computer science and appling my knowledge to the real world computer by helping family or friend with their computer issues.

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