SHARON OKE, CSM, SSM, ASCM

advh0m@r.postjobfree.com Aubrey, TX. 76227 817-***-**** LinkedIn: https://www.linkedin.com/in/sharonoke/

SCRUM MASTER

An Agile professional with diverse transferable skill set and experience in Finance, Healthcare, and Payroll Management, leading cross-functional teams in building people-focused solutions that drives optimal value for the customers and enhances customer experiences. Exceptional ability to motivate, organize, build strong, self-managing teams across multiple locations including remote teams by providing effective leadership to become high performing agile teams through sustained continuous improvement.

System Utilization and Tools: Jira, Kanban, Confluence, Waterfall, SDLC, Microsoft Excel, ServiceNow, Jenkins, Adobe, Mural, SharePoint.

CORE COMPETENCIES

Servant Leadership and Management. Provided support to the team using a servant leadership style to drive continuous improvement and navigate transformation challenges from inception to execution

Communication. Fostered a culture of transparency, inspection, and adaptation by promoting healthy conflict and strong team agreement. Engaged with Product Owner, Business Stakeholders, and delivery team to understand Business needs and identify appropriate solutions

Change Management. Successfully helped operations team transition from Waterfall to Agile methodology using both Scrum and Kanban thereby enhancing their operations and creating value for the stakeholders, team, and organization

Adaptability and Flexibility. Proven ability to thrive on continuous challenges and fast-paced environments with a strong focus on collaboration, driving growth, and delivering innovative solutions to fulfill client’s requirements

Relationship Advocate. Proven history in establishing personal rapport, empathy, and relationships. Demonstrated ability to adapt to different cultures and build cohesive teams of talents to build client-focused solutions and deliver best in class service

PROFESSIONAL EXPERIENCE

Citi Group USA May 2022 – Present

Scrum master

Ensured 100% of Scrum activities were tracked, kept up- to-date, and reported and promoted continuous improvement that helped teams increase productivity and foster innovation

Interfaced with product owners on an active basis to manage product backlog and sprint activities

Coached teams on how to write valuable user stories which resulted in an increase in value delivery in 3 months

Acted as a true leader and coach for 3 Agile Scrum teams, ensuring the effective use and practice of the Agile framework

Creates and maintains information radiators and team tools, to include sprint board, burn-down charts, burn-up charts, progress dashboards, etc.

Helped in transforming teams from waterfall to agile, with successful delivery

Tracks metrics that are important to the team in order to deliver success and continuous improvement. Identifies product dependencies and facilitates scrum integration.

Helps the team stay focused by removing obstacles, minimizing distractions, and keeping team meetings concise and efficient.

Partnered with business and IT stakeholders to identify and prioritize opportunities to maximize business value and achieve the business goals.

Rufadel Concepts, LLC USA (Ontrak) July 2018 – March 2022

Scrum Master

Was involved in the building infrastructure of healthcare specific application towards the patient portal enhancement with a better record synchronization initiative (Healthcare Project).

Coached 2+ teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework

Lead a scrum team that migrate data mainframe to cloud using Cobol/python

Ensure user stories were 100% ordered, defined, and ready to be worked on by the team

Work closely with Product Owners to ensure product backlog was properly maintained and effectively prioritized to deliver maximum value to customers.

Positive attitude and ability to inspire the team toward continuous improvement.

Experienced with distributed teams, in multiple time zones.

Ingram Micro Fort Worth USA Jul 2016 – May 2018

Scrum Master

The project involved the automation of data warehouse to cloud, and also built of different applications (Supply Chain Information Technology).

Collaborated with teams to plan, analyze, implement, and test several homegrown software applications

Supported the team by collaborating with integrated teams to deliver technology solutions to support key product initiatives by working closely with business partners.

Coached and Mentored teams in planning strategies to attract new customers that utilized the mobile payment platform top optimize user experience

Ensured impediments to the team were proactively and reactively removed; also elevated awareness of any organizational impediments discovered which resulted in the attainment of milestones and objectives

Interfaced with product owners on an active basis to manage product backlog and sprint activities.

INTERCONTINENTAL BANK (NIGERIA) Dec 2012 – May 2016

Project Manager

Coordinated the cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules

Helped with documenting of each phase of the project as well as making summary, and working with the team member who have an issue.

Motivated team member and build relationship with team to develop a strong working unit and supporting their impact on the success of a project.

Worked closely with other members of the PMO to track and balance inter-team dependencies to avoid blockers and impediments related to cross-functional work.

Performed quality control on the project throughout development to maintain the standards expected.

EDUCATION/ CERTIFICATIONS

Scrum Alliance

A-CSM – Advance Certified Scrum Master

CSM - Certified Scrum Master

Scaled Agile – SAFe Agilist 5.0

Microsoft - Microsoft excel certification

Scrum Alliance - Certified Product Owner (CSPO)

Microsoft excels

Jira Fundamental Badge

Project Management- North Lake College Texas USA (2019)

Project Management Institute – Agile Certified Practitioner (In View)

Marketing – Rufus Giwa Polytechnic, Ondo State, Nigeria (2012)

BAAS - University of North Texas USA (2022)

LinkedIn: https://www.linkedin.com/in/sharonoke/

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