LAN-PHUONG T. NGUYEN
San Jose, CA 95148
Cell 408-***-****
Home 408-***-****
Email: *************@*****.***
OBJECTIVE Seeking a customer service/administrator assistant position.
To make a contribution using my proven abilities skills with OFFICE ADMINISTRATION. To obtain a responsible position as an SUPPORTIVE CUSTOMER SERVICE/OFFICE
ADMINISTRATIVE ASSISTANT or RECEPTIONIST where my experience, accomplishments, and proficiency will allow me the opportunity for growth.
SKILLS Typing: 45-60 wpm
Familiar with Microsoft Windows 98/2000 XP
Proficient in Microsoft Word, Excel, and Power Point
Have positive attitude to cope with challenges in the work environment.
Capacity of learning at fast paces, organizational skills, detail oriented, reliable with responsible and eager to learn.
Good communication skill and innovative
Excellent customer service skill
Work well individually or as a team work.
15 years experience in medical Front Desk assistant
Experience with IMS system for PMG and Scrippa PA
Bilingual in English and Vietnamese
(Speak, read, and write fluently)
EXPERIENCE
03/08 – present Dr. Christopher N. Do Office, San Jose, CA
Medical Assistant
Handle all administrative duties in the timely manner.
Answer multiple phone lines including scheduling patient visit, filing, scanned results and faxed.
Assist patients into the room to measure blood pressure, weight and height measure and doing EKG.
Prepare medical records audits.
Assists EOB billing questions, lab results and lab ordered.
Prepare for PA medicine refill and PA referral form for specialist.
Prepared death certificates for deceased patients and prepared hospice patients
A.F. Technologies. Inc. Grandprairie, TX
12/05-09/06 OFFICE ASSISTANT
Performed data entry and filed documentation and printing.
Typing labels, make method sheets and assisted customer service.
Do Hr services payroll using Microsoft Excel.
Ordering supplies and kitting parts and run tubin machine
Helped built harness assemblies
Do inventory report.
TNL SUPERMAKET, Irving, Texas.
12/05-3/06 ADMINISTRATIVE ASSISTANT/SALE ASSOCIATE
Provide excellent customer service over the phone.
Performed data entry, typing labels, designed marketing drafting, faxing and maintaining inventory marketing supplies, and auditing marketing products.
Help doing cashiering, Western Union Services, and prices check scan.
Farmer New World Life Insurance Company, Seattle, Wa.
03/00-11/00 OFFICE ADMINISTRATIVE ASSISTANT
Performed data entry, typing labels, filing, pull out file for check audit, looked up claims, provide worked claims and do check retrieval.
Dr’s Patrick Phan Medical Office, Seattle, Wa.
3/98-09/98 ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Performed data entry, retrieval medical records from medical clinic and manage clinical office.
Answering multi phone calls, patient’s appointment and health information scheduling.
Lab assistant
Translated to patients in English and Vietnamese
3/99-07/01 INS Community Social Services
Volunteer to help and tutor elderly Asians at King county district of Seattle Washington to prepare for naturalization test.
Helped elderly Asians on filing out variety of paralegal applications.
Worked as a volunteer translator for Vietnamese elders at Weller Senior adult home housing.
EDUCATION University of Washington, Seattle, Washington.
Bachelor Degree of Art in Sociology, December 1997
Minor: Criminal and Justice
Shoreline Community College, Seattle, Washington
Associate of Art and Science in general Medical Lab Technology
September 1992-December 1995
Ingraham High School, Seattle, Wa
High School Diploma in June 1992.
REFERENCE Available upon request
Dianne Storment-Manager Farmer New World Life Insurance
Jason Brandon-Supervisor Farmer New World Life Insurance
Chuong Nguyen- A.F Technologies Lead Co Worker
Hoang Tran 408-***-****
Amy Nguyen manager