Management Specialist Service Leader
Resume:
Andrés Viveros
Connectivity service leader, Purchase Order
Chapel Hill, North Carolina, United States
*****.*******@*****.***
SUMMARY
Electronic Engineer with emphasis in communications networks, Project Management Specialist
(PMI), fluent in English, certified in ITIL Foundation V3, 3 modules of CCNA (Certificate Switching and Routing). Experience in network infrastructures, field monitoring and management of different projects of information technology and communications. WORK EXPERIENCE
September 2015-Current
Connectivity service leader, Purchase Order
REDCOM LTDA
Bogotá, Colombia
It is a company dedicated to the integral solutions of design, consulting, supervision and management of projects of infrastructure, administration, health, education, basic sanitation and branches of engineering. Position: Connectivity service leader, Purchase Order 3282 of the Colombia Price Agreement Framework Efficient Purchasing - SENA
Time worked: September 2015 - Currently.
● Generate the control and monitoring methodology in order to fulfill the specific objectives of the connectivity service contracted by SENA.
● Validate the information generated by the contractor in terms of indicators, level of availability, general reports for all branches.
● Record the monitoring and good functioning of the connectivity infrastructure.
● Comply with the technical, economic and commercial conditions presented in the proposal and in the Formal Method of Interventory for the service of connectivity.
● Evaluate the deliverables, documentation, materials, infrastructure (physical facilities, hardware, software, connectivity, management tools) and human resources of the connectivity service, for approval or rejection.
● To advance the definition and management of risks related to the execution of the project, verifying the execution of the risk mitigation plans of the connectivity service.
● Verify the execution of the internal audits of connectivity service quality.
● Follow up the action plans and verify that the contractor implements all improvements, recommendations and conclusions.
● Verify the suitability of the human resource of the contractor and request the changes that are necessary during the execution of the service.
● Control the progress of the contractor's work according to the initial schedule and its updates, ensure compliance with deadlines, report any breaches and deviations, make recommendations, suggest action plans and require corrective action. October 2012-September 2015
service leader and Internet
SENA
Bogotá, Colombia
Generate the methodology of control and monitoring in order to fulfill the specific objectives of the base contract.
● Validate the information generated by the contractor in terms of indicators, level of availability, general reports for all branches.
● Record the monitoring and good functioning of the WAN infrastructure and Internet.
● Make the recommendations and observations that it deems appropriate on the analyzed information and identify possible inaccuracies, gaps and in general any conditions that may affect the development of the operational services within the WAN and Internet.
● Comply with the technical, economic and commercial conditions presented in the proposal and in the Formal Method of Interventory for WAN and INTERNET services.
● Meet the times to validate products, as well as the times for review and approval of the deliverables of WAN and INTERNET services.
February 2012-September 2012
Telephony service leader contract
SENA
Bogotá, Colombia
Generate the methodology of control and monitoring in order to fulfill the specific objectives of the base contract.
● Validate the information generated by the contractor in terms of indicators, level of availability, general reports for all branches.
● Record the monitoring and smooth operation of the Telephony service infrastructure.
● Comply with the technical, economic and commercial conditions presented in the proposal and in the Formal Method of Interventory for Telephony service.
● Meet the times to validate products, as well as the times for review and approval of telephony service deliverables. February 2010-January 2012
Lead Analyst of Indicators
Redcom ltda
Bogotá, Colombia
Responsible for the management of PQRs according to the technical annexes of the Compartel program contract. July 2009-January 2010
Field Controller
FUNDESMAG, National Savings Fund
Bogotá, Colombia
Field audit in the different projects Compartel, FUNDESMAG, National Savings Fund, which manages the company.
● Review and verify compliance with the parameters and requirements established in the contract signed with the operator and the project.
● Elaboration of reports of the results of visits
● Issue professional concept of the physical state of the installation EDUCATION
2015-2015
Projects Management Specialist
University Minuto de Dios
Bogotá, Colombia
Specialization in Project Management
University Minuto de Dios
December 2015
ITIL Foundation V3
IT Services
• Project Management
2004-2009
Electronic Engineering
Central University
Bogotá, Colombia
Electronic Engineer
Central University
July 2009
SKILLS
Sanitation Corrective Action Field Monitoring Mitigation Audit Internal Audits IT Infrastructure Library ITIL PMI CCNA Switching Telephony Project Management Documentation Human Resources Buying/Procurement Purchasing
LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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