Service Representative Data Entry
Resume:
DAMEON
SIMS
Cedar Hill TX, *****
******.****@*******.***
OBJECTIVE
Self-motivated and resourceful customer service representative with proven competency in resolving a wide range of product and service issues speedily and satisfactorily, maintaining composure while handling challenging customer demands, and learning new processes from beginning to end.
EDUCATION
Diploma Paris High School
2013 – 2017
Mortuary Science & Funeral Services Dallas Institute of Funeral Services
2018 - currently
Associates in General DCCCD
IN PROGRESS
EXPERIENCE
Assembly Line Worker & Shipment Manager We Pack Logistics – Paris, TX
● Supervised and coordinated in uploading of shipments
● Trained, hired, and supervised shipping staff and volunteers
● Conducted inventories through latest technologies
● Ensured quality control for outbound shipments
● Maintained inventory counts of all products
● Lifting more than 50 lbs product
● Standing for hours bending and pushing assembly line forward
● Moving fast pace with removing plastic and other unfortunate materials from our displays
● Packaging up product and sending it to proper locations in the warehouse
● Placing barcodes on packages
CSR/Analyst I The Results Company – Paris, TX
● Performed first call resolutions from software applications and problems reported to help desk via inbound calls, emails and chats and documented via Service Now.
● Troubleshooted, OS, MFA, Citrix, Employee Portal, Mobile Pass, Mobile Pass+, Mainframe Emulator, EIS License, Troux, Microsoft Office products Independent Adjuster MOCAT Adjuster – Dallas, TX
● Investigate facts of loss of assigned cases.
● Review policies and verify coverage
● Determine liability and referred to field adjuster as appropriate Supervisor Cap 2 Freight Walmart Inc. - Dallas, TX
● Received calls for major clientele
● Provided problem resolutions for customers
● Multi-tasking while working between numerous systems to provide appropriate information for customers & assist them with their inquiries. (Vendors)
● Data entry · Multi-line phone system
SKILLS
● Effective communicator, teammate
Emotion regulation, self-control,
multitasker, critical thinker.
● Works well Independently
● Team Player
● Active Listener, conflict
resolution, positive attitude,
empathetic
2
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