Nolithemba Stali CURRICULUM VITAE

* ******* ******

Motherwell

Nu9

6211

062-***-****

advguw@r.postjobfree.com

Compassionate, results-oriented and experienced individual. Excellent communication skills both spoken and written. Ability to anticipate and diagnose problems and deal with them in an emotional intelligent manner when they arise.

2022 - 2022 WNS Global Services

Senior Customer Service Representative

• Handling the queries and complaints of customers over the phone.

• Having a clear and friendly telephone voice.

• Meeting targets.

• Assisting customers with their enquiries.

2021 - 2022 Capita SA O2 Campaign

Customer Service Agent

• Handling the queries and complaints of customers over the phone.

• Having a clear and friendly telephone voice.

• Meeting targets.

• Assisting customers with their enquiries.

2017 - 2017 TFG (The Foschini Group)

Sales Assistant

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers.

• Achieving established goals.

• Directing customers to merchandise within the store.

• Increasing in store sales.

• Superior product knowledge.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts. EDUCATION

SKILLS

REFERENCES

2016 - 2017 NPS Butchery

Sales Assistant (Part-time)

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers.

• Achieving established goals.

• Directing customers to merchandise within the store.

• Increasing in store sales.

• Superior product knowledge.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts. 2018 - 2023 • Diploma in Accountancy in Business and Management Science Cape Peninsula University of Technology

2016 - 2016 • National Senior Certificate

Ndyebo Senior Secondary School

• Customer service

• Administrative

• Technology

• Outstanding communication

• Teamwork

• Emotional intelligence

• Adaptability

• Attention to detail

• Patience

• Capita SA O2 Campaign

Manager

Ande Mabunu

061-***-****

• WNS Global Services

Manager

Shinay

073-***-****

Contact this candidate