YVONNE GONZALEZ

**** * ******* ***

Meridian, ID 83642

980-***-****

advgtn@r.postjobfree.com

Summary

Customer Service Professional that is organized and attentive to detail. Is reliable and has knowledge and experience in a variety of different job settings. Has ability to work independently and can handle tasks requiring a higher degree of initiative and responsibility.

Bilingual in German and English.

Experience

2021-2022 Corporate Albertsons

Seasonal Fulfillment Associate

Responsibilities included fulfilling and packaging gift card orders for distribution.

2019-2020 Palisades Episcopal School

Art Teacher

Planned and prepared art lessons for students from Junior Kindergarten to 8th grade,

providing them with the very best Art educational experience in a classical education setting

at Palisades Episcopal School in Charlotte NC.

2008-2018 Elitescapes Complete Landscape Service

Administrative Office Support

Assisted with customer service by telephone and email, company data entry, payroll and taxes.

1999–2007 Lufthansa German Airlines

Senator Desk Sales Support Agent

Provided comprehensive support for sales department. Assisted high revenue corporate travel agencies, via telephone and email, in all reservation and sales related issues. Arranged VIP Meet and Assist Service for high profile customers. Quoted fares. Assisted with tax breakdowns.

Cleared waitlists and authorized excess baggage. Waived ticketing deadlines within set guidelines. Trained co-workers. Presented Motivational Seminars.

1997-1999 Lufthansa German Airlines

Customer Service/Sales Agent

Reservations, sales and complete customer service regarding products and services offered by Lufthansa and its co-operational partners. Trained co-workers. Solved problems in German and English. Met and surpassed company sales goals. Handled 100+ calls per day.

Reported to Reservations Supervisor.

1996 Digital Domain

Model Maker

Created model ships to scale for the Oscar winning movie Titanic

1995–1996 Kolibri Art Studio

Artist- Color Separator

Worked as a color separation artist creating reproduction art of contemporary artists and Warner Brothers products. Created color separation plates. Mixed inks to match the original artwork.

Education

1989–1992 American College for the Applied Arts Westwood, CA

Bachelor of Arts in Commercial Art

Graduated Magna Cum Laude.

Additional Skills/Information

Excellent customer service skills

Fluent in German

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