Field Engineer Technical Support

Earl T. McKay

Address: **** ** **** **. **********, FL 33319 Email: *********@*****.*** Phone: 954-***-****

EDUCATION

Sheridan Technical Center, Hollywood, FL

Attended: 1997 to 2000

Broward Community College, Davie, FL

Attended: 1988 to 1991

Andrew Jackson High School, Cambria Heights, NY

Obtained High school Diploma Class of 85’

OBJECTIVES

To Utilize my knowledge and experience as a dedicated and hardworking network technical support helpdesk and field engineer.

Work to ensure the success of my company and clients.

Further develop my skills and knowledge of Desktop and TCP/IP, LAN, WAN as well as network printer maintenance and repair.

CERTFICATIONS / SKILLS

Comptia A+ Certified Professional

Technology & Computer Repair – Sheridan Technical Center

Certified Printer Maintenance & Repair Tech – Kyocera Printer Corporation

Maintenance and reimaging of handheld Scanners (Zebra TC-8300, 8000, Motorola LS-3408 tethered scanners.

Zebra 3406 tethered scanners, and Symbol 2208 ‘POS” tethered scanners as well as Symbol/Motorola MC-9060 wi-fi scanners)

Maintenance and repair of KM-1650 copier/printer, 6525 multifunction copier/printer, Kyocera M4125 and M4132

copier/printer, FS-2000, FS-1370, FS-4000, P-2040dw, P-3145, desktop laser printers, Datamax /Oneil I-4208, I-4212e,

Tally 2240 dot matrix printer, NCR 7167 ‘POS” cash register printer

Setup, install, and troubleshoot various analog and digital phones (Mitel 5304, 5212, and 5312)

Install / Run Cabling (category5e/category6) termination of cables to network wall ports and to patch panels in computer closet.

Formatting, maintenance, and repair of Windows XP, Windows 7, and Windows 10 desktop computers

Formatting and setup of Windows embedded terminals such as the HP T-520 winterms, as well as forklift/clamp based computers such as the Symbol/Motorola VC-5090, and Zebra ET-50 tablet computer

PROFESSIONAL EXPERIENCE

BrandsMart USA: Field Engineer June 2001 – January 2023

The Answer Group (TAG): February 2001 - May 2001

Spherion: September 2000 to February 2001

Ikon Office Solutions: August 1994 to September 2001

OLADES

5 time Employee of the month winner from three different employers.