Service Representative Customer

KINGSLEY GRAHAM

PHONE:859-***-**** EMAIL: *****************@*****.***

Linked in: https://www.linkedin.com/in/graham-kingsley-3887b6211

SUMMARY

A proactive and fast learning individual seeking the opportunity for professional experience in Tech, that allows me to develop and expand my ability, knowledge, skill and experience to help the company achieve business goals while sticking to vision, mission and values. I have been in the been in customer service for 5 years now, where I have gained extensive problem-solving skills and firsthand interaction with customers.

SKILLS

Creative Thinking Verbal Communication

Motivation Problem-Solving

Multitasking Customer Relations

Attention to Detail Web Solution Experience

Windows XP/Vista Application Insulation

Microsoft Excel 2019/365 Microsoft Power BI Desktop.

Critical thinking Eye for detail

Teamwork skills Excel

Statistical analysis Service now

TECHNOLOGY Jira

EDUCATION

PER SCHOLAS

END-USER DESKTOP SUPPORT

NOVEMBER 2022

GENERATION US

DIGITAL MARKETING

JUNE 2022

GIIT AFRICA

JANUARY 2018 – OCTOBER 2020

[HIGHER DIPLOMA IN SECURITY MASTERS, NETWORK MASTER & CEH.]

BCTC

JAN 2022- MAY 2022

SRNA

WORK EXPERIENCE

Nestle Nig {DATA / BUSINESS ANALYST}

JAN 2016–APR 2021

Developing and implementing databases and data collection systems.

Acquiring data from primary and secondary sources and maintain data systems.

Identifying, analyzing, and interpreting trends or patterns in complex data sets

Managing users and user roles.

Provide quality assurance of imported data, working with quality assurance analysts if

necessary.

Commissioning and decommissioning of data sets.

Processing confidential data and information according to guidelines.

Helping develop reports and analyses.

Managing and designing the reporting environment, including data sources, security, and metadata.

Supporting the data warehouse in identifying and revising reporting requirements.

Supporting initiatives for data integrity and normalization.

Generating reports from single or multiple systems.

Troubleshooting the reporting database environment and reports.

UK HEALTH {CUSTORMER SERVICE REP/PATIENT EXPERIENCE}

AUG 2021– FEB 2022

Investigates and directs patient inquiries and complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Computed contract forms prepared change of address records and issued service discontinuance orders using computers.

NEW PAGE DISCOVERY {BUSINESS ANALYST}

JAN 2010–DEC 2015

Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed.

Taught employees how to resolve problems independently and meet target through effective training programs.

Analyzing data using statistical techniques and providing reports.

Developing and implementing databases and data collection systems.

Acquiring data from primary and secondary sources and maintain data systems.

Identifying, analyzing, and interpreting trends or patterns in complex data sets

MAXIMUS FEDERAL {CUSTOMER SERVICE REPRESENTATIVE}

MAY 2021 – AUG 2021

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

AMN OGRADY PEYTON INTERNATIONAL [COMMUNITY LIAISON OFFICER]

MAR 2022- JUN 2022

Acting as contact point for all agency and organizational personnel.

SPECTRAFORCE

JULY 2022 – JAN 2023

CUSTOMER SERVICE REP

I served customers by providing products and services information and resolved queries with their subscription.

Contact this candidate