Customer Service Field Representative

EC

EILEEN CATANO

*********@*****.*** 1-818-***-**** San Fernando, CA 91340

Hardworking and reliable Field Representative with strong ability in customer service . Offering Leadership, Computer literacy and Interpersonal communication. Highly organized, proactive and punctual with team-oriented mentality. Bank deposits

Drivers licensing procedures

Payment collection

Account management

Typing 55 WPM

Examination administration

Reliable and trustworthy

Friendly, positive attitude

People skills

Critical thinking

Computer skills

Conflict resolution

Communication

Department of Motor Vehicles Arleta

Motor Vehicle Representative

11/1997 - Current

Verified document authenticity to process license application. Stocked counters with forms, film and license supplies to maintain inventory levels.

Trained other clerks in data verification, application requirements and document preparation standards to meet demands of more than 800 daily visitors.

Verified application data and account information against legal documentation to determine accuracy and integrity. Defined strategies and created a plan to achieve ambitious operational objectives.

Improved operations by working with team members and customers to find workable solutions.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Evaluated applications and assessment results to determine eligibility and acceptance.

Assembled photographs with printed license information to produce completed documents.

Tokay High School Lodi, CA

High School Diploma

06/1989

Modern Technology School Of X-Ray North Hollywood, CA Certificate in Medical Assisting

07/1995

Summary

Skills

Experience

Education and Training

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