General Manager Customer Service

Aidan Holcomb

970-***-**** *************@*****.*** New York, New York

EDUCATION

Anderson School of Business University of New Mexico Albuquerque, New Mexico May 2018

Bachelor of Science in Business Administration

Relevant Courses: Employment Law; Negotiation Strategies; Strategic Management; Computer-based Info Systems; Information Systems Securities; New Venture Strategies; Financial Management; Managerial Accounting; Operations Management; Marketing Management; Financial Accounting; Legal Issues for Managers; Organizational Behavior & Diversity; Ethical, Political, & Social Environments

WORK EXPERIENCE

Route 66 Smokehouse New York, New York October 2022 – Present

General Manager

●Leading and managing a team of 40+ diverse staff members, including hiring, training, scheduling, and performance management

●Developing and implementing strategies to increase revenue and profitability while maintaining high standards of service and quality

●Monitoring inventory levels and ordering supplies as needed to ensure smooth operations

●Ensuring compliance with health and safety regulations and maintaining a clean and safe environment for guests and staff members

●Human resources duties such as payroll, scheduling, hiring and firing

●Maintaining accurate records and ensuring all financial and operational reports are submitted on time

●Training of all new staff

Pioneers Bar New York, New York August 2021 – October 2022

General Manager

●Increased profitability by 180+% over the course of 2021; compared to 30% in 2019

●Developed and maintained relationships with customers and vendors to ensure a positive guest experience and cost-effective operations

●Developed and implemented marketing and promotional strategies to increase visibility and attract new customers

●Handled customer complaints and resolving conflicts in a professional and timely manner

●Compared past financial reports to current data to make informed business decisions

●Processed payroll accurately and timely to ensure all staff is paid on time

●Schedule and direct staff daily assignments to maximize productivity

●Pulled all necessary permits and licenses required for opening of new establishment

Cuba Libre Restaurant & Rum Bar Fort Lauderdale, Florida February 2021 – August 2021

Assistant General Manager

●Worked closely with company executives to align restaurant and bar operations with overall business objectives

●Developed and implemented marketing and promotional strategies to increase visibility and attract new customers

●Developed a cocktail menu to align with new market trends

●Trained and directed staff daily assignments to maximize productivity

●Handled customer complaints and resolving conflicts in a professional and timely manner

●Maintaining accurate records and ensuring all financial and operational reports are submitted on time

Northwestern Mutual Miami, Florida February 2020 – February 2021

Financial Advisor

●Building and maintaining relationships with clients by providing exceptional customer service and communication

●Conducting financial needs analysis to understand clients' investment goals, risk tolerance, and time horizon

●Developing and presenting customized financial plans that incorporate investment strategies, retirement planning, tax management, and estate planning

●Keeping up to date with changes in market conditions, tax laws, and other regulations that may impact clients' financial plans and investments

●Providing ongoing education and communication to clients to help them understand their investments and financial planning strategies

Holcomb Law Office Albuquerque, New Mexico August 2014 – February 2020

Law Clerk

●Assisting with contract negotiations between public employers and employee unions, including drafting proposals, negotiating terms conducting research, analyzing data, and drafting agreements

●Assisting with the preparation and presentation of cases in arbitration and mediation proceedings, including conducting legal research, drafting legal briefs, and preparing witnesses

●Conducting investigations into employee misconduct and other workplace issues, including interviewing witnesses, reviewing documents, and preparing reports

●Assisting with the development and implementation of employment policies and procedures, including reviewing and drafting policies and conducting training sessions for employees

TECHNICAL SKILLS

Toast POS Union POS Square POS Microsoft Suite Adobe Creative Cloud CAD Hand Drafting Computer Information Systems

Information Systems Securities Google Suite ADP Quickbooks IT Photography

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