Service Representative Customer

Tori McLeary

*** * **** **,

Brooklyn, New York

Tel: 1-929-***-****

Email: ***********@*****.***

Objective

To add value to the organization by surpassing the expected, promoting and maintaining the highest level of integrity and professionalism, while accomplishing my duties.

Academic Qualifications

Northern Caribbean University August 2018 – Present

Bachelor’s degree in Social work

Bridgeport High September 2013 – June 2018

Caribbean Secondary Education Certificate (General Proficiency)

•English Language 2

•Principles of Business 2

•Social Studies 3

•Theatre Arts 1

•Human and Social Biology 3

Proficiency

Microsoft Applications (Word, Excel and Power Point)

Associations

•Martin Luther King Parade – Front Line dancer – Jan 2018

•Bridgeport High Student Council - Vice President - 2017 - 2018

•Bridgeport High School Choir- 2013 – 2018

•Bridgeport High Theatre Arts Club- 2013 – 2018

•Mrs. Bridgeport High 2018

•Joy Town Community Development Foundation – Counsellor - July 2021

Experience

Sutherland Global Services – (July 2019- Jan 2020) AMAZON

Customer Service Representative – Attain information from customers and assist their concerns and complaints by positively positioning solutions, lessen custom effort, communicate clearly, set the right expectations and empathize.

Logistics Analyst -Ensure successful deliveries not just for the current package for the customer but for all future deliveries, ensure the driver has all the information needed to complete his/her delivery, be able to give account for misplaced, undeliverable packages and also to reprimand drivers and take actions on customers account if it is necessary.

Centerfield – (Mar 2020- Mar 2021) - ATT, DIRECTV, and 3rd party services.

Sales Representative – To provide unsullied sales for home entertainment services (Internet, Home phone, Tv) an any other 3rd party related sale, setting the right expectations and properly informing the customer of all contracts that they would be agreeing to and keeping all customer information confidential.

Sutherland Global Services – (March 2021- May 2021) – SOLAR MOSAIC

Senior Sales Development Representative- My Duties were to respond to Inbound calls and emails while making Outbound calls for Solar Mosaic a Loan Financing Company. I had to persuade Solar Installers and contractors to start business with Mosaic. I handled Customer service inquires, and if needed assist Company owners or CFO’s in completing the application process. I was also in charge of answering all Solar related Chats that came in through the company’s online website and also to update client approval rates along with pricing to their accounts.

VXI – (May 2021- June 2021) – DIRECTV

Customer/Sales Representative- To convert customers that disconnected their services with us 6 or more years ago, to rejoin and be a part of the services that we now provide. I made Outbound calls to these leads with the sole purpose an intent to get them to sign and provide them with the benefits and services that we now have, and how it can align with their needs accordingly.

Courts Jamaica Ltd – (Aug 2021 – Jan 2022)

Sales Representative- My duties were to convince customers to purchase items within store while selling additional beneficial products. Daily I had to ensure deliveries were successful, cash and complete hire purchasing of items once it was within range to do so and also assisting with customer service-related issues.

My Cart Express – (Feb 2022 – June 2022)

Communication officer- I ensured that transactions and processes ran smoothly, as the point of contact for the business I had to provide customer service to clients and other entities involved in completing the freight forward business that we provide. I understood the importance of time management and having to deal with different persons but still getting the job done despite the different personalities and ensuring the correct documentation was completed.

Rural Agricultural Development Authority – (July 2022 – Nov2022)

Inventory Clerk – My day-to-day duties would require me to complete an approve purchase orders for all Government transactions made outside of the organization, monitoring all Ministry assets across the island. Completing monthly verification of the Fixed an intangible assets and upkeep of the documentation.

References

Okenie Senior

Tax Auditor

Tax Administration Office

PCJ Bldg 36 Trafalgar Road

Kingston C.S.O.

Giovanni Fuller

Placement Officer

Child Protection and Family Services Agency

48 Duke Street,

Kingston C.S.O.

Contact this candidate