Customer Service Time Delivery

MELINDA J. WULF

402-***-**** ******@***.**.***

EDUCATION

Associates Degrees in Business Administration and Accounting

Southeast Community College - Lincoln, Nebraska

ABILITY SUMMARY

Order supplies

Maintain accounting files

Create and update customer accounts

Process accounts receivables and payables

Support other departments

Provide excellent customer service

Perform supervisory duties and training

EMPLOYMENT

03/19 – 07/22 Customer Service Associate

Yasufuku USA – Lincoln, Nebraska

Enter/maintain customer orders into Epicor for clients such as Kawasaki and Subaru

Provide customer service via phone, e-mail, mail, or in person

Provide training and assist other Customer Service Associates

Monitor/adjust all customer orders to insure on time delivery

Maintain customer files (hard and electronic copies)

Provide communication to support and assist managers and departments

10/18 - 01/19 Receptionist

Advantage Personnel - Lincoln, Nebraska

Answered and screened incoming calls

Opened and distributed mail. Processed outgoing mail

Special projects when assigned

Processed work orders for maintenance crew from tenants

This was a temporary, full-time job in the construction industry

08/17 - 05/18 Office Assistant

Rolling Hills Trading - Lincoln, Nebraska

Answered and screened incoming calls

Assisted customers and wholesalers with product information and service issues

Entered service issues on spreadsheet

Entered online, phone, and wholesaler orders for shipping

Processed payments

Tracked product returns. Issued refunds or product replacements to customers

Prepared invoices to bill wholesalers for orders

01/17/ - 05/17 Rotator cuff surgery and therapy

07/16 - 12/16 Pricing Specialist

NebraskaLink - Lincoln, Nebraska

Received ethernet service opportunities from pricing manager for proper service determinations

Followed map and/or spreadsheet to help determine if the site location placed the opportunity in the region to be priced as an internal service or bid out to an external partner

Assisted with special pricing projects

11/13 - 12/15 Trading Assistant

Interstate Commodities - Lincoln, Nebraska

Ran and printed morning reports for analysis; verify data integrity; delivered reports to personnel

Verified and applied inbound and outbound truck and rail tickets; made corrections as needed

Processed freight bills for outgoing shipments

Created delivery sheets and settlements for producer payments and accounts receivables

Assisted office staff with phone, computer, tickets, contracts, and reports

02/10 – 10/13 Clerk I

Archer Daniels Midland - Lincoln, Nebraska

Sorted AgPro reports and prepared the Corn Position report on a daily basis

Verified on-line purchase transactions and in-house load tickets for accuracy

Entered, printed, and sorted corn commodities contracts from merchandisers

Created new customers in the system

Entered amendments and PC transmission contracts on the computer

Verify pricings and futures that were both bought and sold

05/09 – 02/10 Secretary II

State of Nebraska Building Division - Lincoln, Nebraska

Answered incoming calls and directed callers to appropriate staff

Ordered office supplies and oversaw processing maintenance work orders

Coded invoices and enter them into the purchasing system (NIS)

Coordinated and entered service and construction contracts into the NIS system

Scheduled customer service meetings

11/07 - 02/09 Data Processor/Receptionist

Engineering Design Consultants - Lincoln, Nebraska

Answered and screened incoming telephone calls

Filed paperwork in appropriate job files

Drafted correspondence and prepared outgoing mail

Assisted the engineers with research

Ordered office supplies

Categorized credit card charges to the correct accounts for expense tracking

Entered monthly billing, time sheets, and payments received from monthly billing

08/01 - 11/07 Executive Assistant to the President

B & R Stores, Inc. - Lincoln, Nebraska

Assisted the CEO, Vice President of Operations, and the Operations Supervisor

Answered and screened incoming phone calls

Researched and answered customer correspondence and customer comment cards for eighteen stores

Arranged meetings, travel, and social functions

Produced correspondence, spreadsheets, store bulletins, gift certificates, and other documents as needed

Organized special programs such as the Next Generation Management Program and the Friendly Service Program

Organized and set up booth for Boo at the Zoo (the annual fund raiser for Lincoln Children's Zoo).

Supervised the duties of the receptionist and supply coordinator from January 2005 to November 2007

Supervised the duties of the maintenance man from January 2005 to November 2006

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