Support Analyst Application
Resume:
DEIDRE WOODS, RN
**********@*******.*** 615-***-**** Antioch, TN 37013
SUMMARY
Dedicated Clinical Analyst with 20+ years of experience providing direct patient care as a Registered Nurse. Proven track record in designing, building, testing and supporting complex clinical workflows. Committed to enhancing patient care through the ongoing optimization of electronic health records. SKILLS
• Epic, McKesson, GE Centricity and
MEDHOST EMR/EHR Tools
• ServiceNow
• Quality patient care
• Medical team coordination
• Jira
• HIPAA compliance
• Patient education
• Microsoft Office Suite – Word, Excel,
PowerPoint
• Project management
EXPERIENCE
05/2021 to Present
Clinical Informatics
Xsolis Nashville, TN
• Analyze healthcare claims data to develop primary care physician attribution logic and collaborate with the technology team to implement and validate
• Work with hospital departmental staff and super-users to continuously optimize and improve the functionality of the hospital application and clinical practice in general
• Cultivate and maintain excellent relationship with clinical staff and leadership in pursuit of constant improvement in the application of clinical IT assets, as defined by appropriate quality measures and objectives
05/2019 to 05/2021
Consultant Application Support Analyst
CereCore Nashville, TN
• Served as the team lead, managing the project planning, and workload for myself and two direct reports
• Acted as a subject matter expert (SME) reviewing, analyzing, and evaluating end-user needs within the system
• Collaborated with vendor and client regarding workflow analysis, design, and implementation to ensure the system fully supports the clinical process
• Created and loaded knowledge-based articles into ServiceNow to provide additional information on adopted features, functionality and workflows for the clinical applications
• Reviewed vendor release notes to support workflow optimization by taking advantage of new functionality
04/2014 to 04/2019 Application Analyst
Community Health System Franklin, TN
• Consulted with end-users to understand workflows, processes, and reporting specifications ensuring strategic system design to support department’s goals
• Acted as SME for MEDHOST enterprise medication reconciliation workflow
• Developed requirements and built test scripts to ensure quality of application build with each system upgrade
• Educated and trained end-user community on new release features that impacted operations
03/2011 to 05/2012 Epic Go-Live Support
Multiple Health Systems Multiple Locations
• Assisted University of Minnesota Amplatz Children’s Hospital, Fairview Ridges Hospital, and JPS Health Network with Epic Go Live Support
• Served as at-the-elbow support for physicians and nurses, assisting with clinical documentation, barcode scanning, medical ordering, and admission workflows
• Documented issues and communicated with the Go Live Command Center to ensure timely resolution of system-related issues
• Provided patient care as a Registered Nurse at University of Minnesota Amplatz Children’s Hospital and Fairview Ridges Hospital, as they upstaffed to support the Epic Go Live
12/2001 to 10/2009 Registered Nurse
Vanderbilt Children’s Hospital Nashville, TN
• Provided direct quality care to adult and pediatric patients on the following units: Medical/Surgical, Pediatric Intensive Care Unit, Hematology and Oncology, and Step- Down
• Completed patient assessments, administered medications, and ordered and evaluated diagnostic tests as needed
• Coordinated treatment with multidisciplinary team members to attain optimal patient health and ensure continuity of care
• Trained, supported and mentored newly licensed nurses
• Served as patient advocate, educating patients and families on healthcare needs and conditions
EDUCATION
1997 A.S.: Nursing
Jackson State Community College Jackson, TN
1987 B.S.: Biology
University of Tennessee at Martin Martin, TN
LICENSES
Registered Nurse in the State of Tennessee, 1997 – Present
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