Tiffany Accinelli

Customer Service Representative

Ripley, TN 38063

advgmv@r.postjobfree.com

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

Customer service sales chat agent

Sutherland Global Services

October 2021 to October 2022

Remote position working from home answering multiple chats at a time from members of phone provider. Inquiries with service issues, promotions, billing concerns, sales, and submitting new orders. Customer Service Representative Chat agent/Call representative Adecco - Memphis, TN

July 2020 to June 2021

Remote work from home answering calls for the Colorado Department of Labor for unemployment claimants. Using the five9 software. Handling concerns, questions, payment inquiries, and account information issues. Promoted to chat assistant later on during position. Team Leader

Molly Maid - Collierville, TN

October 2018 to July 2020

Team leader- responsible for keys, checks, handling cash. Monitoring and training new members to our company. Providing excellent customer service face to face. Working throughly and quick. Driving company car to and from jobs. Reporting any maintenance issues company car may have. Package Handler/Sorter

FedEx Ground - Memphis, TN

February 2018 to November 2018

Handling and sorting mail and packages for USPS and FEDEX mail. Dispatcher

COPS Monitoring - Lewisville, TX

November 2014 to October 2016

Answering calls from alarm security systems, for homes and businesses. Providing help to customers with their alarm systems and transferring calls to the alarm companies for further assistance. Following important companies protocols and listening carefully for correct passcodes. Making quick decisions and actions. A lot of multi tasking and time management. Communicating with fire, emergency, police dispatch through the day.

Team Leader

Molly Maid - Lynnwood, WA

July 2012 to January 2014

• 425-***-****

(Housekeeping)

Team leader responsibilities consist of key handling, making sure team partners work is getting done properly, reporting any maintenance issues with car, care of company credit card and fill ups on gas. Writing down the house logs for the day in company book. Education

Ged in English, Math, Science, History

Ged Program - Lewisville, TX

May 2015 to December 2015

High school or equivalent in Science

Gateway Christian Schools - Memphis, TN

August 2007 to September 2008

High school or equivalent in English

White Station High School - Memphis, TN

May 2005 to June 2006

Skills

• Accuterm software (Less than 1 year)

• Manitou software (2 years)

• Typing skills 45wpm (4 years)

• Microsoft word (1 year)

• Customer Service

• Call Center

• Writing Skills

• English

• Live Chat

• Multi tasking (4 years)

• Five9 software (2 years)

• Salesforce (1 year)

• Virtualization

Certifications and Licenses

CSAA certificate

Present

Dispatcher certificate required at COPS monitoring passes with score 95 Assessments

Attention to detail — Completed

August 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills & Abilities:

• Adaptable and quick to learn -Comfortable with computers

• WPM -45 -Keeping calm in emergency or stressful situations

• Detailed oriented -Time management

• Reliable -Follows all regulations and protocols promptly

• Microsoft word -Alarm dispatcher experience

Contact this candidate