Customer Service Social Media

TRINO RODRIGUEZ

**** ***** ** ********** ** ***** · 702-***-****

Email · *********@*****.*** · LinkedIn Profile · www.linkedin.com/in/trino5727

I am eager to further my career, apply my skills and experience to drive results with your organization.

EXPERIENCE

2019 – 2023

CUSTOMER SERVICE MANAGER, Sitel Group

Supervised, recruited and trained a team of 8 to 15 customer services phone representatives. Social media and reputation management. Monitored online presence of company’s brand and engaged with users strengthening customer relationships.

2016 – 2019

SOCIAL MEDIA MANAGER, Sitel Group,

Spearheaded campaigns on social media platforms including Facebook, Twitter, and Instagram. Managed social media planning for execution of marketing strategies and community management. Implemented marketing and promotion tactics that lead to growth and increased website traffic from social media posts.

EDUCATION

JUNE 2003

DIPLOMA, Hanford High East

Freshmen year I played tuba in advance band, and trumpet as a sophomore. I also took work experience from sophomore year until graduation and web design my senior year.

SKILLS

A/B Testing & experimentation

Active listening / Empathy

Client management

Data analysis & reporting

Google Analytics

Google Workspace Suite

Leadership

Microsoft 360

Problem-solving

Strategic Communication

Social media management

Social media marketing

Strategic planning

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