Customer Support Service Associate

Lawndale, CA *****

************@*****.***

PROFESSIONAL SUMMARY

I am a hard-working woman that sets my mind to a job at task and I don't stop until I am completely finished I'm easy to get along with I understand people‘s complications and I enjoy seeing people succeed I have never ever passed up the chance to help anyone I love to grow and my own life as well as the others grow and there's my passion is moving forward in life and reaching the highest score that I can reach SKILLS

• Courteous with Strong Service Mindset

• Responding to Difficult Customers

• Understanding Customer Needs

• Order and Refund Processing

• Issue and Complaint Resolution

• Customer Retention Strategies

• Call Documentation

• Building Customer Trust and Loyalty

• Customer Support

• Customer Account Management

• Upbeat and Positive Personality

• Needs Assessment

• Calm and Professional Under Pressure

• Speaking Clearly

• Selling Skills

• Investigation of Claims

• Inbound and Outbound Calling

• Safe Work Practices

• Prioritizing Calls

• Cancellation Processing

• Signage Changes

• Membership Inquiries and Renewals

• Reading Comprehension

• Livechat Messaging

• Performance Motivation

• Telephone Reception

• Guest Satisfaction

• Administrative and Office Support

• Proactive Self-Starter

• Call Transfers

• Sales and Upselling

• Guest Experiences

• Communications Strategies

WORK HISTORY

CUSTOMER SERVICE ASSOCIATE 11/2019 to 01/2020

Kohl's Department Store - Redondo Beach, CA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Informed customers about special promotions and provided detailed information for various products.

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• Developed and actualized customer service initiatives to decrease wait times.

• Executes excellent sales floor merchandising and selling. Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

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Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Developed community reputation through commitment to customer satisfaction and strong client relationships.

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Maintained accurate and current customer account data with manual forms processing and digital information updates.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered constant flow of customer calls with minimal wait times.

• Recommended products to customers, thoroughly explaining details.

• Responded to customer requests for products, services and company information.

• Provided primary customer support to internal and external customers. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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CASHIER 06/2018 to 10/2019

76 Gas Station - Hawthorne, CA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items and join reward programs.

• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

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• Collected and authorized payments of guests.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

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• Maintained cash drawer of $Amount or more per shift.

• Checked identification for proof-of-age for alcohol and tobacco sales.

• Greeted over Number patients per day.

• Performed cash, card and check transactions to complete customer purchases.

• Operated cash register to record transactions accurately and efficiently.

• Used POS system to enter orders, process payments and issue receipts. EDUCATION

Stagg Senior High School - Stockton, CA

06/1998

High school diploma

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