Customer Service Store Manager

Mr. Tracy Gardner

Contact

Cell- 510-***-**** *****-*********@*****.***

Address- 3441 Data dr. #318 Rancho Cordova Ca. 95670

Objective:Seeking a career challenge where experience, professionalism and the willingness to ascertain new operations that will contribute to a company’s objective. Desire career growth based on performance and accomplishments.

Professional Experience

Front end Supervisor (Key Carrier) Food Maxx Oakland Ca. 12/20 to 11/21

.Directly Lead Clerks and Clerk helper with focus on accountability and achieving high levels of business perfomance assigned area

.Perform front-end management funtions (refunds, returns, loans, pick ups,check authorizations, ect.)

.Handle customer service issues in fast and courteous manner

.Perform store balancing bookkeeping functions (pick up and balance cash registers, store safe and Lotto Machine)

.Occasionally maintain total store operatiion in the absence of store management.

Store Manager The Men’s Wearhouse Citrus Heights, Ca. 04/04 to 09/20

.Display strong interpersonal skills including the ability to easily engage others in positive dialogue.

.Prioritize duties working under time constraints, be able to change priorities and assignments according to business trends.

.Open and prepare store for daily activity.

.Price and prepare showroom for maximum impact, and assure clean store appearance.

.Properly display company bench marks and maximize every sell.

.Close store, check all balances and properly shut down all systems.

Store Manager Rent A Center, Hayward Ca. 07/o1 to 03/04

. Open and prepare store for daily operations.

.Oversee credit and sales programs

.Review daily reports, receipts and transaction audit trails.

.Schedule and set up deliveries and daily activities for employees.

.Keep track of daily profit logs

Warehouse Manager Bay Area Beverage co. Oakland Ca. 5/98 to 6/01

.Responsible staff selection, supervision and training a crew of 20 or more.

.Development and implantation of shipping and receiving and safety procedures.

.Train and certify employees on warehouse equipment i.e. forklifts Order pickers and electric pallet jacks

Education and Training

Focus 1 Customer Service Training College Of Alameda

MS office Business Management

Total Quality Management Training

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