LAVERNE WILLIAMS

ADMINISTRATIVE ASSISTANT

CONTACT

804-***-****

advgiq@r.postjobfree.com

PROFILE

Would like to obtain a position utilizing keen skills and training in communication, Organization, Data entry, and my ability to provide extraordinary customer service in an efficient and effective manner.

SKILLS

COMMUNICATION

Excellent communication and interpersonal skills; Ability to read and speak English Proficiently

CLERICAL

Well versed in organizing files in chronological, alphabetical and numerical order; Demonstrated ability to retrieve any document in a timely manner

DATA ENTRY

Able to enter numeric data on a 10-key keypad; Excellent typing skills; Less error rate

COMPUTER

Knowledge of working on spreadsheets; Adept at using MS Word

INTERPERSONAL

Team oriented and flexible; High attention to detail ; Capacity to work under pressure; Analytic thinking

MATHEMATICS

Highly proficient at Mathematics;

Able to count large amounts of money quickly and accurately

EXPERIENCE

Senior Risk Coordinator

Capital One -Chester, VA

May 2019 to April 2020

Assisted with inbound calls from credit card customers; Process payments and update customer information; Solve issues on first call by providing an exceptional customer experience.

*Received 10 Rock star Awards and end of month incentives.*

Customer Service Representative

Wegmans- Midlothian, VA

March 2016 to March 2018

Work at customer service desk assisting customers, with refunds, money gram, checks, money orders, stamps, product inquiries, shopper’s club cards and lottery; Closed out desk and registers each night.

Administrative Assistant

Veteran Affairs Administration- Richmond, VA

November 2010- August 2015

Filed, faxed, scanned and copied documents; Data entry, operated phone, greeted veterans and orientation

Mail Processor

United States Postal Service- Richmond, VA

October 1994 to October 2009

Operated bar-code machine; Dispatched mail on allowed time schedule; Updated dispatch times and zip codes, inputted zone info into machine

Tax Assistant Clerk

Internal Revenue Service- Richmond, VA

November 1992- June 1994

Assist taxpayers via telephone and mail; sent taxpayers correct tax forms and booklets; Answered tax questions and inputted customers demographics into computer system; Sent tax packages to practitioners; Conducted data Entry

Flight Operations Specialist

United States Army- Fort Hood, TX

October 1990- June 1992

Updated pilots and flight crews flight hours; Reported weather and no fly zones; Manned radio foe flight take offs and returns; Conducted data entry and filing; safe guarded aircraft keys; reviewed flight plans and recorded flight pay

EDUCATION

Associate in Medical Office Administration

Fortis College -Richmond, VA

October 2010

MILITARY SERVICE

Branch: United States Army

Rank: E4

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