Mail Processor Data Entry
Resume:
LAVERNE WILLIAMS
ADMINISTRATIVE ASSISTANT
CONTACT
*****************@*****.***
PROFILE
Would like to obtain a position utilizing keen skills and training in communication, Organization, Data entry, and my ability to provide extraordinary customer service in an efficient and effective manner.
SKILLS
COMMUNICATION
Excellent communication and interpersonal skills; Ability to read and speak English Proficiently
CLERICAL
Well versed in organizing files in chronological, alphabetical and numerical order; Demonstrated ability to retrieve any document in a timely manner
DATA ENTRY
Able to enter numeric data on a 10-key keypad; Excellent typing skills; Less error rate
COMPUTER
Knowledge of working on spreadsheets; Adept at using MS Word
INTERPERSONAL
Team oriented and flexible; High attention to detail ; Capacity to work under pressure; Analytic thinking
MATHEMATICS
Highly proficient at Mathematics;
Able to count large amounts of money quickly and accurately
EXPERIENCE
Senior Risk Coordinator
Capital One -Chester, VA
May 2019 to April 2020
Assisted with inbound calls from credit card customers; Process payments and update customer information; Solve issues on first call by providing an exceptional customer experience.
*Received 10 Rock star Awards and end of month incentives.*
Customer Service Representative
Wegmans- Midlothian, VA
March 2016 to March 2018
Work at customer service desk assisting customers, with refunds, money gram, checks, money orders, stamps, product inquiries, shopper’s club cards and lottery; Closed out desk and registers each night.
Administrative Assistant
Veteran Affairs Administration- Richmond, VA
November 2010- August 2015
Filed, faxed, scanned and copied documents; Data entry, operated phone, greeted veterans and orientation
Mail Processor
United States Postal Service- Richmond, VA
October 1994 to October 2009
Operated bar-code machine; Dispatched mail on allowed time schedule; Updated dispatch times and zip codes, inputted zone info into machine
Tax Assistant Clerk
Internal Revenue Service- Richmond, VA
November 1992- June 1994
Assist taxpayers via telephone and mail; sent taxpayers correct tax forms and booklets; Answered tax questions and inputted customers demographics into computer system; Sent tax packages to practitioners; Conducted data Entry
Flight Operations Specialist
United States Army- Fort Hood, TX
October 1990- June 1992
Updated pilots and flight crews flight hours; Reported weather and no fly zones; Manned radio foe flight take offs and returns; Conducted data entry and filing; safe guarded aircraft keys; reviewed flight plans and recorded flight pay
EDUCATION
Associate in Medical Office Administration
Fortis College -Richmond, VA
October 2010
MILITARY SERVICE
Branch: United States Army
Rank: E4
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