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Customer Service Representative

Location:
Mesa, AZ
Posted:
February 20, 2023

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Resume:

CHUCK MORRISSETTE

480-***-**** ● advgif@r.postjobfree.com

SUMMARY

Pursing career in IT A+ Certification to enhance current knowledge of computer software, hardware and programing.

Reliable, punctual specialist with focus to exceeding organizational goals. Reputation for displaying integrity and professionalism when communicating with professionals at all levels. Adept at problem solving and decision making. Goal driven with demonstrated strengths prioritizing assignments. Proficient at time management and high stress environments.

SKILLS AND SOFTWARE KNOWLEDGE

• Computer Proficiency

• Hardware assembly

• Study in A+ Certification

• Familiarity with web-based access

programs – Chrome, Opera, Firefox

• Experience in Customer Service

• Knowledge of Customer Service by

Phone and computer assistance

• Tracking, Documentation and

relaying data and incident

information into databases

• Experience in Training and Lead

JOB ACHIEVEMENTS

• High work percentage accomplishment for personal employment at Boeing.

• Stand in Lead Specialist in charge of Electronics Department and produced pricing with negotiation with bulk buyers at Sunshine Acres.

• Trained as a Lead Composite Technician and assisted team for 8 weeks to fill in at Scaled Composites.

• Given award for Team for Cost Savings for the company Lockheed Martin. PROFESSIONAL EXPERIENCE

CHIPTON ROSS / BOEING August 2019 - March 2022

Aerospace company based in Mesa, AZ.

Composite Technician

Hired in the Apache program working on small layups in 533 using Kevlar, fiberglass and carbon fiber. Accustom to reading interpreting and producing products from blueprints. Processed parts by bagging and inspecting for leaks before sending to the ovens. Break downs of blades and water break test with oven assignments. GC SERVICES December 2016 - July 2018

Utility company based in Mesa, AZ.

Customer Service Representative

Taking care of startup electric services, ending electric services and transferring electric services for customers. Giving customers account statuses, setting up extensions and inputting work orders for maintenance. Professionally and patiently answering consistent customer calls and questions regarding their electric bills/accounts throughout the entire work shift.

Typing and recording specific information regarding the calls from our customers. Help customers navigate their online accounts and explain any information they need to know such as explaining how to set up auto pay and resetting their password.

CHUCK MORRISSETTE

480-***-**** ● advgif@r.postjobfree.com

SCALED COMPOSITES January 2008 - August 2010

company based in Mojave, CA.

Composite Technician

Created and repaired tool molding using wet layup procedures utilizing different resins. Prepared resin mixing for flat table layups, routed finished parts and prepped skins to be bonded and cured. Trained new staff on working with wet layups, bagging, and resin mixing.

LOCKHEED MARTIN November 2002 - July 2007

Aerospace company based in Palmdale, CA.

Composite Technician

Assigned to pre-preg layup where duties included cutting layup materials, clean, inspect and repair composite tools, use of automated band saws for cutting core, prep parts for bonded assembly. Performed many different pre-preg layups using laser targeted scribe, tool scribe and blueprints. EDUCATION

CARREE COURSES – WGU Academy – Current Study in 2023 COLLEGE COURSES – Cerritos College – Palmdale, CA 2002 HIGH SCHOOL DIPLOMA – Abraham Lincoln School – Rosamond, CA 2000



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