Office Manager Customer Service

KD KAREN DE LA

TORRE

************@*****.*** 562-***-**** Corona, CA 92882

PROFESSIONAL

SUMMARY

Personable Office Manager with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

SKILLS Staff Development and Training

Complex Problem Solving

Team Building

Microsoft Office Suite

Decision Making

Handling Customer Complaints

Schedule Coordination

Customer Service Management

Verbal and Written

Communication

Friendly and Relatable

Administration and Operations

Spanish Fluency

WORK HISTORY Office Manager Westland Campers - Norco, 06/2020 - CURRENT CA

Proactive correspondence management, document coordination and customer relations. Delivered clerical support by handling range of routine and special requirements.

Kept accounts and records current by actively pursuing error resolutions and independently correcting problems. Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.

Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.

Interacted with customers by phone, email or in-person to provide information.

Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.

Office Assistant Smith And Hale - Downey, Ca 07/2019 - 05/2020 Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Delivered clerical support by handling range of routine and special requirements.

Interacted with customers by phone, email or in-person to provide information.

Completed clerical tasks such as filing, copying and distributing mail. Created detailed expense reports and requests for capital expenditures.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Executed record filing system to improve document organization and management.

Developed correspondence letters, memos and emails. Assistant Store Manager G By Guess - Downey, CA 07/2015 - 06/2017 Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Maintained positive customer relationships by responding quickly to customer service inquiries.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

EDUCATION Art Institute of Orange, Orange

Associate of Arts: Photography

Riverside City College, Riverside, CA EXPECTED IN 06/2025 Associate of Arts: Business Management

LANGUAGES Spanish

Native or Bilingual

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