OBRA O. HENRY

**** ********

Dallas, TX *****

214-***-****

Email - advggd@r.postjobfree.com

EXPERIENCE

System Engineer/ Technician/ Installer/CSR -

Skilled in installing and testing LAN and WAN System wiring and hardware. Experienced in testing and troubleshooting Electronic and System Level Devices.

Experienced in the usage of Electronic Test Equipment, LAN Tester, Macintosh, and IBM Computer systems. Skilled in installing Cat3,4,5,5e,6 and Fiber Optic cabling and hardware. Security and Home Theater wiring Skilled in training and providing customer service and Product knowledge and assist with sales for Credit Card Processing Services.

EDUCATION

BS - Prairie View A & M University

EMPLOYMENT

TRI-CITY – Orlando, FL

Low Voltage Technician @ Disney World – 12/17-09/18 Installation of low voltage in commercial buildings (Star Wars - new construction project) DIRECT TV - Dallas, TX

MASTEC Satellite Technician, Grade 15 - 07/17-12/17 Provide exceptional customer service to the customer. Work independently to install, test, troubleshoot, repair and upgrade equipment. Provide signals for residential and business customers, following safety guidelines and pre-approved installation, testing, repair and upgrade processes. Encore Payment - Addison TX

CSR - 11/16-07/17

Contact various customers and business owners throughout the US to inform them of various services and products ENCORE/EVO Payment offers and ways to improve and reduce the cost of their present Credit Card Processing Services. APP Starr - Dallas, TX

CSR - 04/15-11/16

Set appointments for various customers and companies throughout US for the sale of App Star Credit Cards processing equipment and services.

Apex Merchant Services - Dallas, TX

CSR - 11/08-04/15

Contact various customers and business owners throughout the US to inform them of various services and products Apex offers and ways to improve and reduce the cost of their present Credit Card Processing Services. Encore Payment Services - Richardson, TX

Training Supervisor - 07/07-11/08

Hire, train and educate employees about Encore's Credit card services and products. Created various scripts and training material to assist employees in and out their jobs. Private Contracting/Certified Communication - Dallas, TX Installer - 04/06-07/07

Installed data, voice, security and cable for Direct and cable TV throughout the Metroplex. Encore Payment Services - Addison, TX

Sales Rep/Coach - 08/05-04/06

Sell and upgrading customer Credit Card Services and products. Coached CSR. Private Contracting (Self Employed) - Dallas, TX

10/01-08/05

TEK Systems

(Allen, TX) Installed Data lines for WalMart Vision Centers in Dallas, Tyler, and Greenville, TX. Certified Communications

(Richardson TX) Installed Data, Intercom, and Speaker cables for Frisco Elementary Schools, Cancer center in Ft. Worth and Law offices in Arlington, TX.

Televista

(Grapevine, TX) on line customer support for Verizon DSL. Certified Merchants Services

(Addison) Trained employees to communicate and set appointment for Credit card Processing services and equipment. MCS of Tampa - Tampa, FL

Lead LAN Tech - 10/00-02/01

Installed Data/Voice cables and hardware for Lutz Elementary School, Pine View Middle School, City of Ormond Beach and Naval Base at Panama City.

Commercial Communication - Orlando, FL

LAN Installer - 02/00-10/00

Installed Data/Voice cables and hardware for River Ridge Middle/High School and various businesses in Orlando. Cabletek Corp. - Addison, TX

LAN Tech - 05/99-12/99

Installed Data/Voice cables and hardware in the Dallas area, and for Amtrak Railways in Arkansas, Louisiana, Mississippi, and Texas.

Private Contracting (Self Employed) - Dallas, TX

Installer/CSR - 12/96-05/99

Installed Home Theater, Data/Voice cabling for different builder and Residents in the Dallas area CSR - Dallas, TX

Precision Dialing Services

Providing insurance and health for self and small business owners. TRW (Tinker AFB) - Midwest City, OK

Network Tech - 08/94-08/95

Installed and Maintained the LAN and Broadband System, equipment and cabling. Super Collider - Dallas, TX

Network Tech - 06/92-12/93

Installed and configured Data Communication Cabling and hardware for Science Project. E-Systems - Garland, TX

System Engineer – 06/83-04/92

Test and integrate Airborne Reconnaissance System. Design and coordinate Interconnection Diagrams and Documents. Performed RF and Digital Level Testing on various Classified Systems. Gardiner Communications - Dallas, TX

Field Service Engineer - 80-83

Test to component level various modules in a Satellite Receiver. Rockwell International - Richardson, TX

Field Service Engineer - 79-80

Installed and tested Microwave Digital Radio Systems for phone companies in Kansas, Texas, Illinois and New Mexico

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