Administrative Assistant Sales Associate

SUMMARY

SKILLS

EXPERIENCE

Lisa Carpenter

(H) 267-***-**** advgew@r.postjobfree.com 1090 Wildman Ave Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Mail management

Developing slide presentations

Routing packages

Managing office supplies

Coordinating program activities

PC proficient

Overseeing office activities

Understands grammar

Flexible

Results-oriented

Professional and mature

Staff motivation

Dedicated team player

Administrative operations

Detail-oriented

Resourceful

Phone call answering

Scheduling and calendar management

Time management

Administrative support

Scheduling

Strong problem solver

Multi-line phone systems

Inventory supplies

Organization and efficiency

Strong interpersonal skills

Sorting packages

Multitasking and prioritization

Patient charting

Cashier Sales Associate, Philly Pretzel Factory Center City, July 2019-Current Philadelphia, PA

Trained new team members in cash register operation, stock procedures and customer service Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

Drove sales and add-on purchases by promoting specific item options to customers Greeted incoming customers and provided personable and knowledgeable service Maintained flexibility to work varied schedule, including nights and weekends Liaised with team members throughout store to promote upkeep efforts Presented friendly and positive attitude while communicating clearly with customers and colleagues

Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 50 lbs.

Adhered to top-quality client servicing standards to promote overall satisfaction Educated customers on product and service offerings Kept current on market and product trends to effectively answer customer questions Communicated merchandise needs and issues to appropriate supervisors in timely fashion Verified that all merchandising standards were maintained daily Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments

Completed floor replenishment to guarantee size availability and promote customer satisfaction

Built customer confidence by actively listening to concerns and giving appropriate feedback Recommended merchandise to customers based on needs and preferences Answered customers' questions and addressed problems and complaints in person and via phone

Worked as team member to provide highest level of service to customers Consistently put customers first by handling needs with sense of urgency and compassion Received and processed cash and credit payments for in-store purchases Placed special merchandise orders for customers

LPN, ManorCare, February 2010-November 2012

Pottstown, PA

Examined and addressed lacerations, contusions and other physical symptoms in need of further attention

Responded to patient alarms and needs-assessment requests to identify course of treatment Managed wound care, gave respiratory treatments and helped with non-invasive procedures Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising

Documented patient intake and dietary requirements and assisted with feeding Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight

Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene Worked with healthcare team, including social workers, physical therapists, and speech therapists, to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes

Answered patient and family questions to educate on optimal treatment procedures Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers Educated clients, patients, and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management

Delivered high-quality direct and indirect nursing care to up to 45 patients per day Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration

EDUCATION AND TRAINING

Evaluated patient status and re-assessed clients' nursing needs every hour Administrative Assistant, Vector Marketing Corporation, February 2000-October 2002 Media, PA

Planned and executed corporate meetings, lunches and special events for groups of 1+ employees

Coordinated troubleshooting, maintenance and updates for office systems Coordinated domestic and international travel, hotel and transportation needs for staff Created PowerPoint presentations used for business development Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures

Conducted thorough research using various media sources to obtain relevant data for staff requirements

Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports

Generated shipment invoices, prepared packages and set up courier deliveries for customers Coordinated meetings with other department managers and served as main liaison between department heads and executives

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence LPN

Nursing, Eastern Center For Arts And Technology Brandywine, Coatesville PA Associates Degree

Computerized Office User With Networking Administration, CHI Institute, Broomall PA High School Diploma

Center For Arts And Technology Pickering Campus, Phoenixville PA

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