Captioning Agent

Objective

Searching for a company that intends to contribute to the global conservation of wildlife species and their native habitats. Working in research, rehabilitation, and restoration with the goal of preserving the Earth’s natural resources for future generations. My experience handling a variety of species, preparing specially formulated diets and enrichment protocols as well as a desire to go above and beyond would make me a vital asset to your team.

Relevant Experience

May 2021 – Present Sorenson Caption Call Remote

Captioning Agent

Provide written interpretation of telephone calls made by customer with limited hearing abilities

Maintaining high focus and speed to produce verbatim transcription

Adhering to strict confidentiality protocols

Reporting scams, audio or system malfunctions to promote quality of service

June 2022 – August 2022 Aggieland Wild Animal Safari Bryan, TX

Keeper Intern

Creating and delivering specially formulated diets to variety of hoof stock, carnivorous, small mammal, and bird species

Assisting head keepers in daily tasks

Observing and record conditions of incubators

Administering medication according to physician instructions

Research, prepare, and implement specialized enrichment plans

Disinfect, clean or prepare enclosures

October 2019 – May 2022 Target Corporations Georgetown, TX

Guest Advocate

Managing cash and card transactions using company’s point of sale system

Performing inventory checks

Recording and properly storing online orders

Processing returns, exchanges, and refunds

Informing guests about proper use of store app, website, rewards programs

Assisting guests in completion of store credit card applications

January 2021 – May 2021 Aggieland Humane Society College Station, TX

Kennel Technician

Cleaning and disinfecting feline and canine hold areas daily

Preparing and delivering meals

Assisting in the administration of temperament testing to determine adoption status

Collecting fecal and blood sample to perform intake testing

Interpreting and recording results of heartworms tests

Performing physical examination to determine age and health of animals

Assisting potential adopters in proper etiquette when engaging with adoptable animals

April 2019 – May 2020 Doggy Day Out Pflugerville, TX

Kennel Technician

Utilizing animal safe products to clean and sanitize runs

Organizing and overseeing canine play groups based on size, age, and temperament

Creating, confirming, and completing reservations for customers

Providing educational tours of the facility to new customers

Administering medications as necessary according to veterinary instructions

Managing funds and following closing procedures

Education

2020 – Present

Texas A&M University Bachelor of Science in Ecology and Conservation Biology

2017 – 2020

Hutto High School High School Diploma

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