SHELBY KEY-HENDRICKS

*** ****** ****** ** #** Greenville SC 29617 · 864-***-****

advgem@r.postjobfree.com

Experienced Real Estate Law Clerk. EXPERIENCED IN researching and LOCATING TITLE ISSUES AND MAKING THE NEEDED CORRECTIONS, CONDUCTING Title Abstracts THROUGH Extensive RESEARCH, TO ENSURE CLEAR TITLE. Preparing Title Commitments/Policies, LEGAL DESCRIPTIONS, FROM MY OWN TITLE NOTES and reading the plat/survey. i am a real estate ProfessionaL With 30 years of COMBINED KNOWLEDGE/skills/experience/EFFICIENCY, In Mortgage ORIGINATIONS/SERVICING AND COMPLIANCE/Real Estate LAW/Finance.Seasoned Real Estate Professional, With 30 years of skills and experience In Mortgage/Real Estate/Finance. excellent Researching Abilities, PROBLEM-SOLVING skills And Attention To DeTails. EXPERIENCE Includes Performing Title Abstracts, Extensive RESEARCH, Preparing Title Commitments/Policiesi also worked PREParing Closing Documents FOR ALL TYPES OF REAL ESTATE TRANSACTIONS. OBTAINING REQUIRED ITEMS/DOCUMENTATION, TO CLOSE THE TRANSACTION. MORTGAGE LOANS AND CASH DEALS. i’VE WORKED THE POST CLOSING AND THE FUNDING PROCESSES, as well. i am very familiar with most docs in a real estate transaction and can quickly solve most questions/concerns. i honestly really enjoy this work, this industry. I love that i get to help people., preparing Closing Documents (Deeds, Security Instruments, Etc) And Recordation. Also Experienced In Mortgage servicing/Lending policies/procedures/Compliance. excellent Researching Abilities, PROBLEM-SOLVING skills And Attention To DeTails. customer service skills.

EXPERIENCE

3/2019-06/03/2021

SHELLPOINT MORTGAGE SERVICING

ESCALATIONS SPECIALIST

SEASONED AGENT WHO IS PRIMARILY RESPONSIBLE FOR WORKING ALL NEWREZ REFI SHORT PAYS AND THE POST TRANSFER QUERY, RESOLVING ISSUES THE PRIOR LENDERS SEND TO SMS. I WORK WITH NEWREZ AND THE TITLE COMPANIES ON A DAILY BASIS. I ALSO ANSWER INQUIRIES, ESCALATIONS AND OTHER ONBASE WORK QUEUES AS NEEDED, RESOLVING PROBLEMS, FULFILLING CONSUMER REQUESTS, AND CLARIFYING DESIRED INFORMATION FOR CONSUMER QUESTIONS. I ALSO HAVE ASSISTED WITH TRAINING NEW HIRES ON OUR TEAM. MY GOAL IS TO CONTINUE TO GROW AND LEARN EVEN MORE, WITH NRZ/SMS.

2/2013 – 8/2017

MORTGAGE SERVICING SPECIALIST, BB&T

SERVE AS A FIRST POINT OF CONTACT FOR MORTGAGE CLIENTS WITH ENQUIRIES AND COMPLAINTS. EFFECTIVELY USED VARIETY OF PROGRAMS TO ACCESS MORTGAGE DETAILS. MAINTAINED QUALITY AND ACCURACY MONTHLY OF 99%. COMMENDED FOR EXTENSIVE KNOWLEDGE AND ABILITY TO COUNCEL CLIENTS ABOUT RATES, TERMS, ESCROW AND ALL OTHER MORTGAGE POLICIES AND PROCEDURES. CHOSEN TO ASSIST WITH TRAINING AND MENTOR NEW HIRES.

04/2018 – 03/2019

CUSTOMER SERVICE REPRESENTATIVE, SHELLPOINT MORTGAGE SERVICING

SERVE AS A FIRST POINT OF CONTACT FOR MORTGAGE CLIENTS WITH ENQUIRIES AND COMPLAINTS. EFFECTIVELY USED VARIETY OF PROGRAMS TO ACCESS MORTGAGE DETAILS. MAINTAINED QUALITY AND ACCURACY MONTHLY. COMMENDED FOR EXTENSIVE KNOWLEDGE AND ABILITY TO COUNCEL CLIENTS ABOUT RATES, TERMS, ESCROW AND MORTGAGE POLICIES AND PROCEDURES. CHOSEN TO ASSIST WITH TRAINING AND MENTOR NEW HIRES.

2/2013 – 8/2017

MORTGAGE SERVICING SPECIALIST, BB&T

SERVE AS A FIRST POINT OF CONTACT FOR MORTGAGE CLIENTS WITH ENQUIRIES AND COMPLAINTS. EFFECTIVELY USED VARIETY OF PROGRAMS TO ACCESS MORTGAGE DETAILS. MAINTAINED QUALITY AND ACCURACY MONTHLY OF 99%. COMMENDED FOR EXTENSIVE KNOWLEDGE AND ABILITY TO COUNCEL CLIENTS ABOUT RATES, TERMS, ESCROW AND ALL OTHER MORTGAGE POLICIES AND PROCEDURES. CHOSEN TO ASSIST WITH TRAINING AND MENTOR NEW HIRES. 10/08-12/12

09/2009-02/2013

TITLE EXAMINER CONTRACTOR FOR SEVERAL REAL ESTATE ATTORNEYS IN THE GSP AREA, GREENVILLE, SC

09/2009-02/2013

REAL ESTATE LAW CLERK, JACKSON AND HARDWICK, GREENVILLE, SC

I WAS THEIR STAFF TITLE EXAMINER.

RESERVATION SPECIALIST, JHM HOTELS

TAKING INBOUND CALLS FROM CUSTOMERS TO INQUIRE ABOUT AND SET RESERVATIONS AT VARIOUS HOTELS. MENTOR NEW HIRES. AVERAGED 97% OR ABOVE FOR MONTHLY GOALS AND QUALITY. FILLED IN FOR SUPERVISOR.

07/05-10/08

07/2005-09/2009

REAL ESTATE LAW CLERK, TERRY LAWS LAW FIRM

CONDUCTING TITLE ABSTRACTS THROUGH EXTENSIVE RESEARCH, TO ENSURE CLEAR TITLE. PREPARING TITLE COMMITMENTS/POLICIES, LEGAL DESCRIPTIONS, FROM MY OWN TITLE NOTES AND READING THE PLAT/SURVEY, I PREPARED CLOSING DOCUMENTS FOR ALL TYPES OF REAL ESTATE TRANSACTIONS. WORKED WITH LENDERS/UNDERWRITERS OBTAINING REQUIRED ITEMS/DOCUMENTATION, TO CLOSE THE TRANSACTION. MORTGAGE LOANS AND CASH DEALS. I’VE WORKED THE POST CLOSING/FUNDING PROCESSES, RECORDATION OF DOCS, AS WELL. I AM VERY FAMILIAR WITH MOST DOCS IN A REAL ESTATE TRANSACTION AND CAN QUICKLY SOLVE MOST QUESTIONS/CONCERNS. PREPARE ALL CLOSING DOCUMENTS FOR REAL ESTATE TRANSACTIONS. ENSURED RECORDING OF PROPER DOCUMENTS. COMMUNICATE AND COORDINATE WITH LENDERS, CLIENTS, GOVERNMENT OFFICES, OUTSIDE COUNSEL AND REAL ESTATE AGENTS TO ENSURE REQUIRED ACTIONS ARE COMPLETED IN A TIMELY MANNER. FUND TRANSACTION, DISBURSING FUNDS TO PROPER PARTIES. PREPARED CLOSING PACKAGES TO RETURN TO LENDER POST CLOSING. PREPARE AND TRACK TITLE COMMITMENTS.

TITLE EXAMINER CONTRACTOR FOR SEVERAL REAL ESTATE ATTORNEYS IN THE GSP AREA, GREENVILLE, SC

REAL ESTATE LAW CLERK, JACKSON AND HARDWICK, GREENVILLE, SC

I WAS THEIR STAFF TITLE EXAMINER.

REAL ESTATE LAW CLERK, FORQUER, GREEN AND LATTIMORE, GREENVILLE, SC

I WAS THE ADMINISTRATIVE ASSISTANT AND HANDLED ALL OF POST CLOSING.

10/2001-12/2003

MORTGAGE LOAN OFFICER, OPTIMUM MORTGAGE

PERFORMED MORTGAGE CLOSINGS IN NC, QUICKEN LOANS

AS A MORTGAGE LOAN OFFICER, I GATHERED LEADS FROM COURT RECORDS, THEN REACHED OUT TO THE POTENTIAL BORROWER, OFFERING AN OPTION TO REFINANCE THEIR HOME. I WORKED WITH MANY LENDERS TO OBTAIN THE BEST APPROVAL FOR THAT BORROWER. I WORKED WITH UNDERWRTING TO CLEAR ALL TO CLOSE. I WENT TO ALL MY BORROWERS’ CLOSINGS, AS I FELT IT WAS MY DUTY.

CONTRACTOR FOR QUICKEN LOANS WOULD EMAIL ME A CLOSING PACKAGE FOR BORROWERS THAT LIVED IN THE HENDERSONVILLE AND SURROUNDING AREAS, IN NC. I WOULD GO OVER THE CLOSING DOCS AND CONTACT THE BORROWER TO CONFIRM EVERTHING. I WOULD THEN DRIVE TO MEET THE BORROWERS AND I PERFORMED THE CLOSING, EXPLAINING ALL CLOSING DOCS TO THE BORROWERS AND NOTARIZE THEIR SIGNATURES. I WOULD THEN COPY AND OVERNIGHT THE LOAN PACKAGE BACK TO QUICKEN LOANS.

07/93-7/05

12/1993-10/2001

TELLER, VAULT TELLER, PERSONAL BANKER, BANK OF AMERICA, SC TELCO FCU, SUNTRUST BANK

TELLER/PERSONAL BANKER DUTIES INCLUDED PROCESSING DEPOSITS, WITHDRAWALS, OPENING AND CLOSING ACCOUNTS, ALL CLIENT TRANSACIONS. BALANCING CASH DRAWER DAILY. EXCELLENT KNOWLEDGE OF BANK PRODUCTS, POLICIES, AND PROCEDURES. ANSWERING CLIENT QUESTIONS AND PROBLEM SOLVING. ASSIST OTHER DEPARTMENTS WHEN NEEDED. EXCELLENT CUSTOMER SERVICE. BALANCE ATM.

VAULT TELLER JOB DUTIES INCLUDED BALANCING VAULT. CALCULATING AMOUNT AND ORDERING MONEY WEEKLY FROM FED, VARIFYING CASH RECEIVED. DISBURSING MONEY TO TELLERS AS NEEDED. ENSURING PROPER AMOUNT OF CASH AT TELLER STATIONS. BALANCE ATM.

EDUCATION

1991

DIPLOMA, WADE HAMPTON HIGH SCHOOL

SKILLS

EXCELLENT CUSTOMER SERVICE AND PROBLEM-SOLVING SKILLS

SUPERIOR KNOWLEDGE OF BANK POLICIES AND PROCEDURES

EXTENSIVE EXPERIENCE WITH REAL ESTATE/MORTGAGE

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