Service Representative Customer
Resume:
Hardworking Customer Service Representative with *2 years of experience working with print production and art. Trained in project and
time management with extensive knowledge of offset printing and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business
results.
************@*****.*** 412 Faison Drive
Knightdale, NC 2754
Client Services Representative, MM Group Clayton
December 2022 – Present
Review customer provided documents and make sure they conform company standards.
Provide efficient and succinct responses to customer queries.
Follow company Standard Operating Procedures to process purchase order in a timely and technically correct manner.
Act as a liaison between clients and the company’s production personnel.
Use knowledge of offset, flexographic, digital, and variable printing to preflight projects and fix any issues before production.
Work with client and quality assurance to help set up and provide any color management systems or quality assurance programs required by clients.
Print Production Planner, Ennis dba Infoseal
July 2013 – November 2022
Evaluate customer provided requests and provide instructions and productions specifications to the plant in a precise and technical manner to the production department.
Review Art and Job specifications to create Mock-Ups for the prepress department to use a job Copy
Follow up with customer and make sure that all technical issues or concerns are addressed and rectified
Get equipment information from customer and verify the compatibility with our products
Determine quantities and specifications of special material for production of value- added jobs.
Research and inquire on new equipment for production that could help reduce waste and production time.
Review Designs and make sure they are in postal code compliance
Work to schedule jobs in a way to improve plant productivity and reduce waste.
Customer Service Representative, Ennis dba Infoseal
April 2016 – November 2020
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions and products
Fielded customer questions regarding available stock forms, sales, and current prices.
Helped customer develop custom printed forms that matched their needs and promptly relayed that information to prepress and estimating.
Follow up on production schedules and make sure they are adjusted to the
customers’ requests.
Complaint Resolution
Creative Problem-Solving Account Management Cross Platform Design
Research new form features Create and test new forms
Pre-flighted art files to make sure it was ready for production and matched what was estimated and ordered by the client.
Customer Project Supervisor
October 2011 – July 2013 Cary, NC
Processed Paypal and credit card payments rapidly and accurately.
Have experience in Quick books accounts
Made sure art files were correct and with in layout design for vendors.
Acted as a liaison between the end user and our vendors to relay information as needed
Printed and produced high quality printed materials in a timely manner.
Appalachian State University, Boone, NC
Bachelor of Science, Graphic Arts and Imaging Technologies
Graduated Cum Laude 2010
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