Data Entry Customer Service
Resume:
Traoshane Duke
**** * **** *** *** **** Peoria, AZ 85345 310-***-**** *********@*****.***
OBJECTIVES
· A position where my extensive experience can contribute to your customer’s satisfaction and your company’s success.
SKILLS & ABILITIES MANAGEMENT
· A team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.
· Critical thinking, decision-making and problem solving skills.
· Tolerant to stressed situations
COMMUNICATION
· Excellent verbal and written communication skills
· Dedicated and careful – high level of accuracy and strong attention to detail
· Fluent in English
CUSTOMER SERVICE
· Track record of greeting customers in a polite and friendly manner
· Tech support
· Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards
· Proven ability to answer customer's questions and give information regarding the business procedures and policies in an exact and customer-friendly way
DATA ENTRY
Proficient typing and transcription.
Computer and technical skills (including software knowledge)
Organizational and time management abilities.
Administrative skills.
Communication (written and verbal)
Customer service skills.
Accuracy and attention to detail.
Multi-tasking.
EXPERIENCE
TekSystems- Wells Fargo 04/2020- 09/2020 (Temp Contract ended) Remote
●Answer inbound calls
●Answer and resolve customer questions
●Technical support
TTEC- Verizon Wireless 11/2018-12/2019
●Inbound calls
●Answer basic customer service questions
●Billing, orders,and troubleshooting devices.
Kemper Insurance 02/2018-06/2018
(Temp Contract ended) Remote
●Customer service
●Answer inbound calls
●Filed new claims for car accidents/home accidents.
●Data Entry
Lexington law firm 10/2017-02/2018
●Paralegal
●Customer service
●Credit repair
●Case set up
Alpha Connect 04/2017-08/2017 (Temp Contract Ended)
Customer Support
Schedule medical appointment
EDUCATION HIGH SCHOOL DIPLOMA JUNE 7, 2012 VICTOR VALLEY HIGH
Major: General education Minor: Nursing GPA: 3.8
ASSOCIATES VICTOR VALLEY COLLEGE
Major: Nursing Minor: Psychology GPA: 3.5
References
Johnisha Duke CPS PC Mentor
Lexxis Patterson Cashier Superior grocery Mentor
Tenae black Customer service supervisor Mentor
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