Service Agent Front Desk

KELLY LUCAS

682-***-****

*****.*******@*****.***

•Great customer service skills

• Compassion, empathy

*Excel

•Team player

• Strong verbal & written communication

*Salesforce knowledgeable

APRIL 2021-PRESENT

CITIBANK- LAS COLINAS, TX

Mortgage Client Concierge Agent

Inbound/outbound calls

Assisted clients and loan officers

Provided great customer service and resolutions

Technical support

SEPTEMBER 2014-APRIL 2021

JPMORGAN CHASE-LAS COLINAS, TX

Document Specialist

Reporting and processing

Worked with 3rd party correspondence

APRIL 2012-AUGUST 2014

SHERATON ARLINGTON HOTEL -ARLINGTON, TX

FRONT DESK AGENT/ CLUB LOUNGE HOSTESS

Phone operator agent

Front Desk associate

Interacted with guests

AUGUST 2014-APRIL 2012

Gaylord Texan Hotel- Grapevine, TX

Services Representative

Special events associate

EDUCATION

TRINITY HIGH SCHOOL 1995

AUGUST 1995-1996

TCC- HURST, TX

Acquired credits

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