Administrative Assistant Service Representative

Angel Robertson

**** ** **** ****** **********, FL 33311 954-***-**** ***************@*****.*** PROFESSIONAL PROFILE

Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Builds trust and respect by consistently meeting and exceeding expectations.

EMR/EHR Systems/Microsoft Office Suite / MS Excel, MS Word, MS PowerPoint; Typing Speed: 45 WPM. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration CMS1500 Claim Form Medical Records Management Medicare Medicaid EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2020 Florida Career College Diploma - Cosmetology, 2011 WORK EXPERIENCE

Winn Dixie - Tamarac, FL 02/2019 - 10/2019

Customer Service Team Lead/ Office Administrator

Processed retail transactions, accepted payments, answered customer questions, and stocked shelves.

Completed refunds and exchanges, sold and counted lottery tickets, assigned meals and breaks, and counted safe.

Prepared deposit slips for armored truck pickups and ensured customer satisfaction. Winn Dixie - Sunrise, FL 07/2018 - 02/2019

Winn Dixie - Plantation, FL 12/2017 - 06/2018

Customer Service Associate

Interacted with customers in a positive manner and demonstrated a high level of customer service.

Processed retail transactions, accepted payments, answered customer questions, and stocked shelves.

Handled returns and exchanges and provided customer care and attention to detail. Boston Market - Fort Lauderdale, FL 04/2016 - 12/2017 Shift Manager / Customer Service Specialist

Operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant.

Worked as part of a team and interacted with diverse customers and staff members.

Stayed aware of promotions, prepared food, worked drive thru, and upsold products to customers. Inktel Contact Center Solutions / Walmart - Tamarac, FL 01/2014 - 04/2016 Customer Service Representative

Processed purchase orders from customers who were having difficulty using company web portal.

Resolved complaints regarding damaged and missing merchandise and reached out to shipping companies.

Updated addresses, entered and cancelled orders, accepted payments, and kept record of transactions.

Exchanged merchandise, refunded purchases, and adjusted bills to resolve customer complaints as needed.

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