Call Center Customer Service
Resume:
Tamika
Jenkins Bronx,NY *****
advg9x@r.postjobfree.com
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Summary
2+ years of experience in customer service, organization, and multiple client facing roles. Experience in leadership in a fast paced setting. Achievements include being a reliable staff member and highly recommended for completing numerous tasks and relating information to high level professionals.
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Experience Bronxworks/ Child Care Worker
June 2014 -August 2014, PS. 75 Bronx,NY
.Working with children at a preschool seasonally
.Assisting teachers with learning lessons and helping children with their work studies/projects
.Escorting children to educational field trips
Bronx Gardens Nursing Home / Certified Nurses Assistant March 2017-December 2019, Bronx,NY
.Providing care to residents and assisting with activities of daily living
.Inputting resident information into computer system and charts
.Participating in meetings/in services about resident care, products,etc
.Taking/making calls to dialysis centers, pharmacies, and hospitals to schedule resident’s appointments and upcoming evaluations Stay at home parent
December 2019-Present, Bronx,NY
Spent 3 years being a stay at home parent to my child. In that time:
.Enrolled into nursing school. Completed classes such as document processing and medical terminology
.Starting a business and creating content
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Education University Prep Charter High school/Diploma August 2012-June 2015, Bronx,NY
Morrisville state college
August 2015-May 2016, Eaton,NY
ASA college /Nursing A.S
Present, New York, NY
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Skills
.Advance in customer service. Highly experienced in Microsoft 365
.Typing skills 60+ wpm
.Empathetic and understanding of customers
.Complete work at a meet time frame from manager
.Ability to communicate remotely and verbally and establish working and customer relationships
. Call center experience
Certificates: Certified nurses assistant, Patient Care Technician
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