Entry Specialist Service Representative
Resume:
Kenisha Crawford
**** *** ***** ***** *******, TX 77083
*********@*******.***
SUMMARY
Positive and motivated Customer Service Specialist with 10+ years of being a friendly and efficient customer service team member, devoted to handling diverse customer needs in high-volume call center environments as well as any office environment. Constantly using active listening and customer needs assessment to offer targeted solutions. Strong skill in retaining product and service information to provide effective issue resolution.
SKILLS
Customer Service
Insurance verification
Data processing
50-75 WPM
Microsoft Specialist
Utilibill
Nucleus (company-based software)
Knowledge and usage of several Health insurance portals (Availity, UnitedHealth, TMHP, Novitas & Navinet)
EXPERIENCE
Data Entry Specialist/Clinical Services Representative
Astrix Inc/Gene by Gene LTD – South Carolina/Houston, TX
5/2021-1/2023
Responsible for entering patient information from nursing facilities/clinics (tenants) and general public for Covid 19 results.
In charge of verifying local patient information to provide Covid 19 results via encrypted email.
Customer Service liason between Gene by Gene and tenants to provide accurate Covid results or obtain missing information.
Searched for missing Covid kit information in Nucleus to run daily reports for company records.
Verified patient insurance eligibility via multiple health insurance portals.
Customer Service Representative/Rushmore Energy Houston, TX
11/2019- 4/2021
Effectively answered at least 20 inbound calls per day regarding assisting customers with billing issues or complaints.
Gathered & verified all required customer information for account research.
Accurately documented, researched & resolved customer service issues.
Responsible for billing inquires, reinstating customers accounts and cancelling services.
Contacted at least 50 customers outbound per day regarding cancelled accounts.
Communicated effectively
EDUCATION AND TRAINING
Texas School of Business – Houston, TX 2005
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