Administrative Assistant Customer Support
Resume:
Jeremiah Smith
Results oriented Director of Talent and Learning who excels at relationship building, revealing customer needs and delivering solutions
North Richland Hills, TX 76180
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Experienced Director of Talent and Learning, Account Manager and Licensed General Lines Agent with over 12 years of experience, 8 years of management experience, as well as 6 years recruiting experience. A self -driven, proven relationship builder that would love to join an organization and help with growth in recruiting, sales, employee relations and retention. Authorized to work in the US for any employer
Work Experience
Director of Talent and Learning
Green Oaks Nursing and Rehabilitation - Arlington, TX October 2022 to Present
• Responsible for recruiting of all medical staff
• Scheduling employee training programs
• Primary liaison for employee relations and retention
• Implementing regular performance evaluations and designing succession planning policies.
• Help maintain an equal employment opportunity environment.
• Organize and oversee individual and team training programs (both outsourced and in-house)
• Plan regular employee performance evaluations
• Conduct skills gap analyses
• Monitor and report on turnover rates
• Develop employee retention programs and team-building activities
• Craft policies that support internal promotions
• Build succession plans
• Create organizational charts and define each position’s responsibilities
• Discuss career-pathing options
• Perform benchmark research on compensation and benefits
• Onboard new hires
• Coach employees and act as their consultant regarding learning and development activities with high- potential employees and their team leaders
President
Fortitude Benefits
January 2016 to Present
• Acquiring new clients against market competition.
• Assist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies and negotiating the final proposal.
• Act as a liaison between insurers and clients
• Meeting with businesses to identify needs in benefit administration and implementation through problem solving and innovation.
• Offering a full spectrum of worksite employee benefits including but not limited to: Health, Life, and ancillary coverages.
• Educating and implementing enrollment platforms at both the HR and employee level, to streamline benefit administration and employee reporting, compliance, and accuracy.
• Offering quotes from multiple carriers to find plans that best suit their needs; both in coverage and financially.
• Conducting employee new hire/annual enrollment meetings.
• Ensuring business compliance with federal and state benefit regulations.
• Marketing local businesses, attending chamber of commerce functions and relationship building..
• Recruiting strategic partners for client acquisition and enrollments Account Manager
TEKsystems - Fort Worth, TX
March 2022 to August 2022
• Responsible for all steps associated with sales process.
• Increase sales and market share through assigned and newly generated accounts
• Manage developed and existing customer relationships by leveraging resources including but not limited to Salesforce and Hoovers
• Contact and meet with prospective customers to establish customer needs, hiring cycles, and build a customer intimate relationship
• Prepare and present sales information and effective proposals for customers
• Partner with Delivery team in identifying open needs at clients, qualifying those needs, presenting top candidates and collecting and providing candidate and interview feedback
• Report directly to the Director of Business Operations Independent Agent
Aflac
January 2010 to January 2022
• Contacting cold and warm leads through every step of sale cycle.
• Conducting discovery meeting with business owners/HR.
• Identifying pain points to help improve employee benefits/retention.
• Conducting enrollment meeting and educating individuals/employees on the benefits offered.
• Enrolling individuals in their benefits.
• Assisting with customers with claims and filing for benefits.
• Closed and managed groups between 5-1000 lives.
• Sixth in market - new account acquisition in 2012
• First in market - new account acquisition in 2011
• Fourth in market - new account acquisition in 2010
• Successfully marketed company to acquire over 200 new business clients since 2010. District Sales Manager
Aflac - Fort Worth, TX
September 2012 to December 2019
• All functions as an Aflac Independent Agent
• Working closely with health insurance brokers to implement open enrollment meetings
• Recruiting, Training, Motivating and Managing a team of independent agents.
• Mentoring new agents and training them in the office and field setting.
• Managing/ updating team CRM systems.
• Meeting annual sales and new account quotas.
• #2 DSC in market - Annualized Premium written in 2012.
• #4 DSC in market - Annualized Premium written in 2013
• #2 DSC in market - Annualized Premium written in 2017 Education
Bachelor's in Business - Human Resource Management Capella University - Remote
November 2021 to May 2022
24 Credit Hours in Nursing
University of Oklahoma - Norman, OK
August 2007 to May 2008
LPN License in Nursing
Mid America Technology Center - Wayne, OK
May 2006 to September 2007
58 Credit Hours in Nursing
Oklahoma City Community College - Oklahoma City, OK August 2003 to May 2006
24 Credit Hours in Nursing
Southwestern Oklahoma State University - Weatherford, OK August 2002 to May 2003
High School Diploma
Pauls Valley High School
August 2000 to May 2002
Skills
• Licensed General Lines Agent- Life, Accident, Health and HMO, Property and
• Recruiting (5 years)
• Management (8 years)
• CRM Software (6 years)
• Sales Management (8 years)
• Employee Orientation
• Benefits Administration (10+ years)
• Leadership (8 years)
• Performance Management
• Team Management (8 years)
• Insurance sales (10+ years)
• Cold calling (10+ years)
• Business development (10+ years)
• B2B sales (10+ years)
• Outside sales (10+ years)
• B2B marketing (10+ years)
• Strategic planning (10+ years)
• Market research (8 years)
• Pricing (10+ years)
• Business analysis (8 years)
• Presentation skills (10+ years)
• Social media management (10+ years)
• Email marketing (8 years)
• SEO (5 years)
• Interviewing (7 years)
• Microsoft Word (10+ years)
• Microsoft Excel (6 years)
• Microsoft Office (6 years)
• Supervising experience (8 years)
• Account Management (10+ years)
• Communication skills (10+ years)
• Relationship management (10+ years)
• Time management (10+ years)
• Problem management (9 years)
• Team management (8 years)
• Sales pipeline (5 years)
• Databases (4 years)
• Project Management (10+ years)
• Sales (10+ years)
• Negotiation (10+ years)
• Social media marketing (5 years)
• Talent acquisition (5 years)
• Health insurance (10+ years)
• Inside sales
• Sourcing
• Employee relations
• Change Management
• Salesforce
• ATS
• Employment & labor law
• Conflict management
• Analysis skills
• Technology sales (Less than 1 year)
• HRIS
• Marketing
• SaaS
• Organizational skills
• Customer service
• Computer skills
• Customer support
• Continuous improvement
• Memory care
• Financial acumen
• Database management (5 years)
• Public relations
• Budgeting
• Human resources
• Branding
Certifications and Licenses
Certified Personal Trainer
Certified Fitness Instructor
Life and Health Insurance
January 2010 to Present
Property and Casualty License
October 2019 to Present
LPN
September 2007 to March 2010
Ortho-Neuro, Oncology, Behavioral Health, Med-Surge. Insurance Producer License
CPR Certification
Assessments
HR: Compensation & benefits — Highly Proficient
December 2021
Knowledge of compensation and benefits programs
Full results: Highly Proficient
Search engine optimization — Highly Proficient
December 2021
Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Highly Proficient
Sales skills — Highly Proficient
December 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Outside sales — Highly Proficient
August 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Administrative assistant/receptionist — Expert
December 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Customer focus & orientation — Expert
June 2022
Responding to customer situations with sensitivity Full results: Expert
Recruiting — Highly Proficient
August 2022
Managing the candidate sourcing and selection process Full results: Highly Proficient
Sales skills — Highly Proficient
December 2021
Influencing and negotiating with customers
Full results: Highly Proficient
HR: Compensation & benefits — Highly Proficient
December 2021
Knowledge of compensation and benefits programs
Full results: Highly Proficient
Attention to detail — Highly Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Inside sales — Highly Proficient
August 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Management & leadership skills: Planning & execution — Highly Proficient August 2022
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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