Wanda Sue Spencer

*** ******** ****

Booneville, MS 38829

Phone 662-***-****

Work History

ACCO Brands

Booneville, MS

Title: CSR/Hybrid Agent

Years of Service: 2012 to present

Duties: PFS – Hybrid Agent

Assist with Phone coverage as needed

Assist team members

Instant Service request

Pair with Regional Service Managers to gain resolution on service-related issues

Complete FXC Request for Technicians, includes the closure of Factory Exchange

Alert Dispatches- Closing of service request with special handling

Inspection Calls for FedEx

Manual Billing

Open Orders – daily report of process payment for open invoices

Handling emails responding within a timely matter, with one email resolution

Contract Specialist/ Assist EMA (Extended Maintenance Agreement) team as well as AR with any questions or credit/rebills pertaining to a contract.

Bo Inc

Booneville, MS

Title: Billing/Invoicing Clerk

Years of Services: 2012

Duties:

Billing & invoicing all customer accounts

Service customers on the phone with orders

Tracking shipment to make sure customer received products

Ship products to customers via UPS

Bancorp South

Booneville, MS

Title: Teller

Years of Service: 2008- 2012

Duties:

Customer service

Deposits & check cashing

Balancing the cash drawers

Weekly audits

ACCO Brands

Booneville, MS

Title: Shipping Clerk

Years of Service: 2004-2008

Duties:

Bill load packets for drivers to make deliveries

Work in Microsoft excel & Microsoft word

Ran daily reports for shipping office

Kept a daily log of the wands in & out of the dept.

Keyed trucker logs (part time)

Quartet

Booneville, MS

Title: Returns Assembly/ Inventory Control Clerk

Years of Service: 1992-2002

Duties:

Worked online & packed boards

Ran daily reports for the inventory

Counted inventory for the building in which I worked

Ran all production tickets for incoming & outgoing inventory

Inventory Control

Skills:

Customer Service, Customer Satisfaction

Data Entry, Time Management, Microsoft Word

Contact Centers, Phone Etiquette, Customer Experience

Microsoft Office, SAP, Oracle, Kronos

Customer Service Representatives

Education

Northeast Mississippi Community College

Booneville, MS

2003-2004 General Studies

References

Tony Smith

Booneville, MS

901-***-****

Brad Brock

Acco Brands, Shipping Supervisor

Booneville, MS

662-***-****

Jessie Bowens

Bo Enterprise, Owner

Booneville, MS

662-***-****

Contact this candidate