Medical Assistant Customer Service

ARACELIS BUSTOS

** * **** **, ******, NJ ***** 973-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Experienced Bilingual Medical Assistant with ability to provide basic medical assistance to physicians, and other health care providers by providing basic preparation of patients according to area specific policy and procedures. Ability to

thrive in a fast-paced environment and perform various administrative and clinical tasks. Retail professional with excellent customer service skills and interpersonal skills. Excellent communication skills and strong organizational skills with

attention to detail. Knowledge of electronic medical record (EMR) systems.

EDUCATION

Essex County College, Newark, NJ

Associate of Science in General Science

Expected Graduation date: May 2022

Royal Learning Institute- New York, NY

Phlebotomy Technician Certification

Expected Graduation date: October 2022

EXPERIENCE

Family Urgent Care

Medical Assistant December 2021 - Present

Greet patients and visitors.

Register patients as they arrive, and obtain vital signs and initial information.

Schedule appointments, answer phones and verify insurances.

Maintain patient confidentiality and comply with HIPAA regulations.

Assist with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time.

Help maintaining a clean, courteous, and professional working environment.

Perform Covid-19 testing, and other related duties as required and assigned.

Dunkin Donuts

Barista March 2021 - Present

Prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment.

Deliver exceptional customer service and provide customers with professional support with their beverages.

Complete all required training and support the training of other team members.

Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.

Sally Beauty Supply

Beauty Advisor August 2019 - August 2020

Restocked shelves, racks and bins with latest merchandise and changed signages to promote special items.

Used cash registers and related equipment to conduct monetary transactions with customers.

Maintained a safe environment for customers and employees.

Assisted customers in locating various products, resolving complaints, or providing information.

Greeted customers as they entered the location.

Sandy Lane Nursery School

Assistant Teacher March 2017 - August 2017

Promoted student learning by providing individualized and small group support to reinforce class rooms topics.

Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

Assisted in creating a safe and healthy environment where children can play and learn.

Maintained a safe, healthy, clean and organized classroom environment.

Assisted in planning and implementing developmentally appropriate activities.

Communicated appropriately and professionally with parents and fellow staff.

Supported each child's social and emotional development and provided positive guidance.

SKILLS

Fluent in Spanish and English

Intermediate in Microsoft Word, PowerPoint, and Excel

Contact this candidate