Customer Service Representative

Wolfgang Weston

**** **** **** **, ***********, NM 87104, 505-***-****, **************@*****.***

Customer Service Representative -or- Tech Support

Skills:

Expert Capability and Experience in the Following…

Custom PC Software/Hardware Installation, Design and Upgrade

Custom Page Content Pertinent to Page Relevancy, SEO

Customer Service Expertise and Technical Support Abilities

HTML, CSS, Java

Printer and Printing Software Expertise

Wireless Routing Systems Expertise

External Data Storage Expertise

Software, Program, Language and Website Platform Expertise:

Microsoft Office

Microsoft Operating Systems 95, 98, XP, Vista, 7 and 8

Anti-virus Platforms Norton, Symantec and AVG

Linux; Red Hat, Fedora and Ubuntu

Apache Server

DameWare

Windows Server

WAN, LAN

VMWare, Virtual PC

VoIP

Additional Skills/Qualifications:

Excellent Customer Service skills and experience

Video to Web Internet formatting

Video Production in All Facets

Web Design & Marketing

Proven skills resolving complex technical issues

Success driven team player who continually meets & exceeds goals

Excellent attention to detail in a fast-paced challenging environment

Strong Project Management experience

Education:

ITT Technical Institute, Albuquerque, NM

Degree, Associate of Applied Science, Information Technology - Computer Network Systems – 3.98 GPA

Graduated June 25, 2011 with Highest Honors and Perfect Attendance

Member of the National Technical Honor Society

Recipient of the Student Achievement Award*

San Diego City College, San Diego, CA – Studies in TV/Radio Broadcasting

Experience:

April 2001 to May 2021 – My Web Reporter – Wolfline Productions, Albuquerque, NM

Internet Marketing and Search Engine Optimization (SEO) Specialist/Project Manager

Surveyed and created specific SEO enhancements to allow for highly visible organic search engine placement, utilizing industry research for search engine strategy, copywriting, building and managing keyword lists.

Expertly coded raw HTML with Notepad and use of web editors like FrontPage.

Maintained computer hardware and networking.

Kept constant maintenance of web hosting and domain name registration of all sites.

August 2016 to Nov. 2018 – Uber Advanced Technologies Group – Pittsburgh, PA and San Francisco, CA

Vehicle Operator – Self Driving

Vehicle Operator with self-driving technology. Passenger Operations and Beta Test Driver in Ford Fusion and Volvo XC-90 vehicle platforms.

Picking up and taking customers and VIP riders to their destinations throughout the mapped Pittsburgh, PA area.

Assisted Trainers with Trainees (Mentoring) in practical, safe street and passenger operations (self-driving).

Sep 2012 to June 2015 – Yellow Cab of Albuquerque, NM

Website Administration/Internet Marketing - Cab Driver (Independent Contractor)

Website Administration (abqtaxi.com). Responsible for increasing business from internet customers to dispatch through mobile app and browser search results.

Provided transportation for passengers in the Albuquerque area, including airport, hospitals, colleges, residents, and shopping areas.

July 2011 to July 2012 – The Kemtah Group (Presbyterian Hospital), Albuquerque, NM

Field Services Technician Tier III/Special Projects Technician 2

Maintained PC and Laptop systems, printers, and scanning devices for medical environment, much of which was a break/fix scenario.

Project Technician for all multi-state clinical facilities throughout New Mexico.

Installed all OS, hardware, software, peripherals and systems security directly and remotely.

July 2010 to August 2011 – Weck's (Osuna), Albuquerque, NM

Server - Waiter

Food server (waiter) in a busy local breakfast and lunch restaurant.

Excellent customer service a requirement to maintain this position.

Handled up to a six (6) table section.

June 2011 to June 2015 – Altela, Inc. - Albuquerque, NM

Computer and Network Design, Maintenance, Upgrade and Repair

Designed, constructed, upgraded and maintained PC and Laptop systems and architecture for new office staff, small business’s needs.

Engineered networking and VOIP systems. Installed all OS, hardware, software, peripherals and systems security, Server 2003 Active Directory Maintenance.

Worked as an “On-Call” contractor.

July 2010 to January 2011 – Veritude (Fidelity Employee Benefits), Albuquerque, NM

Customer service and education on specific health and insurance programs, life event processing and cost comparisons for Fortune 100 and 500 clients. Temporary Position.

Facilitated 25-30 customers per day to fully understand needs and respond quickly in areas of health insurance plans and pricing offered through Fidelity.

Enhanced customer service skills through exceeding statistical metrics of ticket and call quality, first call resolution and schedule adherence (90-100%).

August 2009 to March 2010 – Z57.com, Inc., San Diego, CA

Internet Marketing Consultant

Obtained information through direct contact with potential clients to determine product eligibility.

Assisted clients with implementation of marketing strategy that conforms to client specific business parameters and customization.

December 2007 to August 2009 - Citibank Call Center, Albuquerque, NM

Customer Service/Sales/Collection

All handling of customer service and collections related issues for inbound telephone inquiries, direct communication, and constant feedback in a team-environment with statistical goal orientation and active corporate culture.

Consistently achieved higher than expected goals in all required statistical categories in outbound collections calls.

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