Rut Muktar

629-***-**** advg7e@r.postjobfree.com Charlotte, NC 28269

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. SKILLS

Daily Status Reports

Safety and Security Procedures

Verbal and Written Communication

CPR Certified

Incident Reporting

Attentive and Observant

Detailed Activity Logs

Customer Service

Detail-Oriented

Team Player

Data Entry

Knowledge of basic medical terminology,

anatomy and physiology, and insurance

terminology.

Ability and knowledge to use procedure

code books (CPT book).

Ability and knowledge to use diagnostic

code books (ICD-10-CM).

Ability to work independently

Honest and Dependable

Reliable and Responsible

EXPERIENCE

Insurance Follow-up Specialist, Meduit, August 2022-Current Charlotte, NC

Evaluated pending and denied claims to identify and resolve problems blocking auto-adjudication.

Reviewed claims for accuracy before submitting for billing. Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.

Improved data collection accuracy by structuring systems for desktop spreadsheets. Trained/Sponsored new associates on daily procedure and functions as a Insurance Follow-up Specialist.

Medical Coding and Billing Specialist, Internship at Dynamic health Carolinas, May 2022-June 2022 Charlotte, NC

Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements. Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.

Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Communicated with healthcare personnel, including practitioners to promote accuracy. Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes. Reviewed account information to confirm patient and insurance information is accurate and complete.

Security Professional, Securitas Security Services USA, April 2021-May 2022 Charlotte, NC

Trained new security officers on safety protocols and company standards. Recorded required data for incident reports and files quickly and accurately. Demonstrated strong attention to detail and accuracy when providing information to Security Management.

Presented reports, findings and recommendations to upper management and relayed information regarding potential threats.

Managed credentialing for site employees, consultants and subcontractors. Porta Via Restaurant, Mehrdad Alviri, May 2018-February 2019 Nashville, TN

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Answered telephone to provide dining information and take party reservations. Provided exceptional service to high volume of daily customers. Managed daily card and cash transactions by maintaining payment records and investigating irregularities.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Supported management by resolving customer service and food-related issues to maintain guest satisfaction.

EDUCATION AND TRAINING

Certified billing and coding specialist

Medical Billing And Coding, Southeastern College, Charlotte, NC June 2022

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