Cristina Leone

Customer-oriented Manager with * years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Skills

Excellent

Sales expertise

Excellent

Hospitality service expertise

Excellent

Performance improvement

Excellent

Guest relations management

Excellent

Policies and procedures

Excellent

Deadline-oriented

Excellent

Effective leader

Excellent

Coaching and mentoring

Excellent

Efficient multi-tasker

Excellent

Staff training/development

Work History

Manager

Address Lansdale, PA, 19446

Phone 443-***-****

E-mail advg5r@r.postjobfree.com

Dec 2021 -

Jun 2022

Restaurant Server

Chart House Restaurant, San Antonio, TX

Greeted new customers, discussed specials and took drink orders. Kept server areas clean and stocked to increase efficiency while working tables.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Jun 2021 -

Dec 2021

Gym Receptionist

West Gym MCGACC, Twentynine Palms, CA

Maintained close contact with customers to provide updates on issues or service requests.

Recorded equipment, facility and janitorial issues to facilitate maintenance. Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.

Answered inquiries and resolved or escalated issues to management personnel for problem resolution.

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Jan 2021 -

May 2021

Restaurant Server

Iron Cactus, San Antonio, TX

Kept server areas clean and stocked to increase efficiency while working tables.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Increased sales significantly by upselling higher-end products to customers. Kept register accurate through correct billing, payment processing and cash management practices.

Apr 2017 -

Jan 2021

Assistant General Manager

Dead Freddies Island Grill, Ocean City, MD

Mentored and motivated team members to achieve challenging business goals.

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Taught staff strategies for completing work and smoothly carrying out senior management directives.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Resolved problems promptly to elevate customer approval. Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.

Enforced quality assurance protocols to deliver ideal customer experiences. Managed budget implementations, employee evaluations and contract details.

Sep 2016 -

Mar 2017

Restaurant Manager

Carousel Resort Hotel And Condominiums, Ocean City, MD Purchased adequate quantities of food, beverages, equipment and supplies. Developed, implemented and managed business plans to promote profitable food and beverage sales.

Delivered in-depth training to workers in food preparation and customer- facing roles to promote strong team performance.

Identified team weak points and implemented corrective actions to resolve concerns.

Carefully interviewed, selected, trained and supervised staff. Created fun team building activities to engage staff in up-selling to meet revenue targets.

Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Education

Sep 2009 -

Jun 2012

Bachelor of Arts: Psychology

State University of Moldova - Chisinau, Moldova

Sep 2004 -

Jun 2009

Bachelor of Science: Pharmacy Technology

National College of Medicine And Pharmacy - Chisinau, Moldova Languages

Excellent

English

Excellent

Russian

Excellent

Romanian

Certifications

CPR

TABC

Food Handler

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