Service Representative Customer

Anitra Durr

Career Summary

Ms. Durr has over three (3+) years of experience in customer service. In her current position, she is handling customer inquiries and assisting with technical issues. Ms. Durr is proficient with navigating around computers, using Microsoft office products, and learning new software.

Highlights:

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Entered customer interaction details in the sales system to track requests, document problems and record solutions offered

Answered constant flow of customer calls with minimal wait times

Technical Skills

Microsoft Office

Excel

Publisher

Word

Teams

PowerPoint

Communication

Keyboarding

Multiple Tasker

Team player

Customer Service

Problem Solving

Professional Accomplishments

InfoCision December 2021 to Present

Customer Service Representative for Comcast, Remote

Answered inbound and made outbound calls through-out shift

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Entered customer interaction details in the sales system to track requests, document problems and record solutions offered

Answered constant flow of customer calls with minimal wait times

Recommended products to customers, thoroughly explaining detail

Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions

Escalated calls to the right support team when necessary

Everise March 2021 to November 2021

DIY Online Customer Service Representative, Remote

Entered customer interaction details in the sales system to track requests, document problems and record solutions offered

Helped client reset passwords on locked out accounts

Applied strong communication and negotiation skills regarding refunds and merchandise exchanges

Escalated calls to the right support team when necessary

Concentrix November 2017 to 2020

Customer Service Representative

Answered inbound and made outbound calls for Apple

Answered multiple call throughout the day

Helped with troubleshooting devices

Escalated calls to the right support team when necessary

Education/Certifications

High School Diploma, Southgate Anderson High School

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