Call Center Customer Service
Resume:
Natalia Owens
Shift Manager McDonalds ***/*th Ave
Miami, FL 33147
***************@*****.***
Also Check Temperature on A Variety of Breakfast And McChicken meat to Verify the Food is at the right Temperature and Cook to Serve. Manage a Overnight Shift while Lobby is Closed and Drive thru is Running. Stock up items condiments, shake mix,coffee, napkins silverware etc. For the Day shift..Record Waste in the Computer system,Count the safe before leaving Keep inventory to make sure we have the Necessary Food and Drinks to Run the Store.. Close the Day out And and Reopen the System to end or begin a Day ..Take care of Ubers and Doordash Orders..And All always Take care of the Customer weather it is A Complaint or Assisting with an Order Etc. Authorized to work in the US for any employer
Work Experience
Supervisor in Electrical for the Homedepot/Returns Desk/answered calls solving customers problems /Head Cashier/ Focused on signing customers to homedepot credit cards/ Make keys in Hardware/Etc. its been a while since ive used Microsoft im open and eager to relearn i am a quick and curious learner ive helped out at the Pro desk / i have also been a puller helping out pulling customers orders . i have helped out in the Lot pulling in carts i am willing and able to do the services that need to be done to give Great customer service.
The Home Depot - Miramar, FL
Present
in my Almost 9 years at Home depot i have Worn many Hats to Take care of Customers i am a quick learner and i am willing to Learn new Things i work well with Others i am patient with customers and i am sympathetic to the customers needs Especially when theres problem Solving involved. Shift Manager
McDonalds Miami international Airport - Miami, FL
Present
Open and Closing the store .Manage and Lead employees by setting examples when working.Handle Customers Complaints Do inventory on merchandise needed in store. Do refunds when needed.Handle Large amounts of cash daily .Count multiple drawer at the end of the night.Make clean drawers for the next day.Count the money made for the day Log the Money in McDonalds computer System.Make deposits.Handle large amounts of cash in the safe..do transactions with Brinks when picking up Deposits.Making sure the store runs smoothly.Being an assistant to The store Manager.Etc Shift Manager
McDonald's - Miami, FL
Present
Education
High school diploma
Miami Edison Senior High School - Miami, FL
August 1993 to August 1996
Skills
• Customer service
• Driving -Ballymore
• Cleaning
• Serving
• Caregiving
• Retail sales
• Cash handling
• Order Picking
• Shift Management
• POS
• Store Management Experience
• Assistant Manager Experience
• Cashiering
• Packaging
• Cooking
• Food Preparation
• Merchandising
• Food Service
• Inventory Control
• Retail Management
• Shipping & Receiving
• Planograms
• Pallet Jack
• Time Management
• Management
• Guest Services
• Communication skills
• Food Safety
• Sales Management
Languages
• English - Fluent
Assessments
Food safety — Familiar
June 2022
Knowledge of proper food and equipment handling safety measures Full results: Familiar
Customer focus & orientation — Expert
April 2022
Responding to customer situations with sensitivity Full results: Expert
Attention to detail — Completed
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Call center customer service — Familiar
June 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I work Currently for Swisport as a Fueler
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