Hardware Support Help Desk Remote
Resume:
Darryl Cornelius Kelly Jr.
PA 16601
********@*****.***
Summary
Highly motivated individual working hard to inspire others. Having a diverse set of skills with a vast amount of knowledge in the IT industry. Strong work ethic has allowed me to succeed in every aspect of life, both personal and professional.
EDUCATION
YTI Career Institute, Altoona, Pennsylvania August 2011- May 2013
Associate of Specialized Technology,
Graduated May 2013
GPA 3.5/4.0
EXPERIENCE:
Hardware help desk support
9/2021 to Present
Sutherland Global
●Troubleshooting hardware issue
●Helping customers with their needs
●Creating repair cases if needed
Production Help
9/2019 to 9/2021
Stellers Flooring
●Breaking down raw lumber
●Chopping lumber up
●Sanding, stanning,
●Molding
●Waxing
●Packing
●Driving forklift, loading and unloading trucks
Forklift Driver, Production Worker August 2014- 8/2019
Pittsburgh Glass Work, PGW
●Banding skids up
●Stacking racks, skids
●Paperwork, work orders, inventory
●Stacking glass, inspection
●Clip preparation, skid preparation
●Computer paperwork
Mover, October 2013- August 2014
Lytle’s Transfer & Storage
●Helping customer with packing items
●Loading customers items on truck
●Unloading customers items at their new location
Temp Worker,
Select Staffing August 2013- September 2013
●Operating material handling equipment
●loading trailers
●picking and packing Target items
●Cleaning area used
System Analyst, Extern
Food Services Solution February 2013 – May 2013
●Providing a high level of technical support, running cable, monitor the network.
●Monitoring Server
●Running Cat6 cable
●Creating floor plane
●Creating Excel spread sheet of network
System Analyst, Work Study October 2011 – February 2013
YTI Career Institute, Altoona, Pennsylvania
●Provide a high level of technical support to the faculty, staff and students
●Manage over 200 computer for YTI campus
●Replace hardware as needed
●Set up new labs on the campus
●Install Operating Systems & Software for Computers
●Manage the printers on campus
●Respond to helpdesk trouble tickets
Customer Care Representative August 2010- July 2011
N.E.W. Customer Service Companies, Inc. Altoona, PA
●Provided excellent telephonic customer service for DirectTV customers in need of technical support.
●Duties entailed troubleshooting customer equipment
●Remote programming, receiver setup for new customers, troubleshooting receiver errors.
●Escalating appropriate consumer issues for advanced technical support assistance.
Skills:
CSS.
HTML/XHTML
PHP, SQL, Java. Active Directory.
Microsoft: Word, Excel, Access, PowerPoint, Project, Publisher.
Visual Basic. Server2008.
MySQL.
AIX/Linux/UNIX
Windows Vista/XP/7.
PC repair: Desktop, laptop.
Firewall / Security.
Database management.
Imaging.
Running patch cable.
Contact this candidate