Certified Phlebotomist Medical Billing

GUNAY ALIYEVA

Pearl River, NY *****************@*****.*** 845-***-****

OBJECTIVE Seeking position as a Medical Billing and Coding specialist CERTIFICATIONS

Medical Billing and Coding Certificate. Medical Career Assessments Certification National Phlebotomy Technician, Certified. America Medical Certification Association EKG Technician, Certified. Medical Career Assessments Certification LANGUAGES

Azerbaijan, Turkish, Russian, English

SKILLS

•ICD-10 • Medical Terminology •Customer service support •Automated processing • Teamwork • Positive attitude • Trustworthy • Communication skills •Problem solving •Ability to multi-task and work in a fast paced environment without getting distracted • Responsible

ACADEMIC CREDENTIALS

Bachelor of finance University of Economics, Baku, Azerbaijan Baku Medical College

WORK EXPERIENCES

AZERBAIJAN INDUSTRIAL BANK February 2008 - June 2019 Customer Service

● Extended quality customer service and provided complete and accurate responses.

● Assisted with closing customer accounts/transferring new accounts.

● Responded to basic inquiries regarding procedures, policies and bank programs, balance, check verification, deposits, stop payments and lost and stolen services.

● Promoted sales of new customer's accounts.

● Resolved customer service issues and complaints via telephone. MINISTRY OF TAXATION March 2005 – February 2008

Program –Exchange–Auction

● Presented confiscated goods at the auction.

● Evaluated and overestimated the product.

● Helped the accountant to keep accounting records: cash flow, invoices for receipt and payment, financial reports to the Head Office.

Clinic named after Nesreddin Tusi August 2003 – May 2004 Certified EKG Technician

● Performed equipment diagnostics, troubleshooting and evaluations.

● Administered continuous and 12-lead electrocardiogram monitoring.

● Collaborated effectively with interdisciplinary teams to deliver quality patient care.

● Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.

● Documented findings manually and updated medical records.

● Prioritized and organized tasks to efficiently accomplish service goals.

● Demonstrated self-reliance by meeting and exceeding workflow needs.

● Provided excellent service and attention to customers when face-to-face or through phone conversations. Baku Modern Hospital September 2001 – July 2003

Certified Phlebotomist Technician

● Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

● Labeled blood vials with critical information like time of collection, date and patient name.

● Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.

● Labeled patient samples, double-checking information for accuracy.

● Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

● Used aseptic techniques to maintain specimen integrity.

● Sanitized work area after every patient to prevent contamination and spread of disease.

● Interviewed patients to verify test requisitions and patient identity.

● Properly stored and transported specimens to prevent loss and delays.

● Collected blood samples from 20 individuals per day, maintaining consistent patient flow.

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