**** ****** ** *** *** Narda Erickson 916-***-****

Sacramento, CA 95831 advfzr@r.postjobfree.com

OBJECTIVE I am seeking for remote work only.

EDUCATION/CERTIFICATES

Allen School of Health Science Graduated August 28, 2014

Consumes River College – Sacramento, CA Graduated March 12, 2012

Medical Insurance Billing and Coding ICD-9 ICD-10

Major: Health Care IT Technical Support Specialist, Certificate and Health Care I.T. Trainer

Facilitator training with Consumes Rives College for Healthcare Networking Information Exchange IT

E-Health Line Internship Program Certificate August 2, 2012

COMPUTER SKILLS: Proficient in CPRS Charts Electronic Medical Files, Microsoft word 2003-2013, PowerPoint, Email

CURRENT RELATED WORK SKILLS

Processing applications for Health Insurance Covered California and Medi-Cal .

Communicate Interviewing consumer over the phone in Spanish and English.

Performing calculations.

with hostile and emotionally upset clients.

Route clients to other needed services, Medi-Cal or private insurance company.

Document client proof of income and citizenship in computer data.

Prepare clear and accurate notes.

Served a diverse customer base.

Bilingual/Spanish

SPECIAL PROJECTS

Internship at E-Health line Integrated Healthcare Information Management System

Internship program on soft wear for the medical office, insurance claims processing with the use of the billing, documentation on chief complaints

Tricare claims, CHAMPVA claims, Workers’ Compensation Claims

PROFESSIONAL EXPERIENCE:

WORK HISTORY:

CALL CENTER REPRESENTATIVE December 5, 2014 – 2017

Faneuil, Inc. Contract work for Covered California for the State of California and Medi-Cal

Provide outbound customer service representative in Spanish for Covered California.

As a SCR Service Customer Representative I provided friendly customer support in the new Health plan with the option for premium tax assistance provided from the government.

Assisting customers with health insurance applications, to different tiers of insurance coverages, and with Medi-Cal, and in Spanish.

Assisting customer on their billing questions, and redirecting if needed to the back offices of the health carrier office.

Frontier Communications December 22, 2012 – November 2013

Resolve technical customer Internet problems

Sale customer New internet service

Sale customer Dish Network (cable)

Help lower customer home phone bill

Part time work

K-Designers Home Improvements call Center September 10, 2011 – October 2012

Appointment Setter

In bound calls from all of United States

280 plus calls a day, talking to customers about the triple pane windows and siding for their homes.

Bonuses on the sales of the Appointment of the Sales Representative

Better Body Tanning

Tanning Salon Owner January 1, 2009 – November 2012

11 Tanning beds

1 Stand up Tanning booth

1 Spray booth

Retail

Managed salon / and hired

As a salon owner I had my business open 7 days a week, I build up the business with a total of clients in my data base of 6,500 hundred customers. I provided excellent customer service and trained my worker to sell products with tanning packages.

A Day at the Palms Hair salon 1990 - 1996

Sacramento, CA 95822

Job Title: Owner

Entrepreneur in business for 5 years.

Developed a client base business

Strong customer service skills

Highly skilled hairdresser

Tanning clients/ beds

Organized

Licensure current

As a salon owner I had my business open 6 days a week, I worked as a hairdresser

And managed the salon. Along with the tanning beds and retail tanning products.

Kaiser Permanente

Sacramento, CA 1997 – 1998

Job Title: Clerk Pharmacy Technician

Establish and maintain patient profiles on drug information, prepare insurance claim forms, and stock and take inventory of prescription and over the counter medications, and manage the cash register.

Aids refer any questions regarding prescriptions, drug information or health matters to a pharmacist.

Accurate recordkeeping to help avert a potentially dangerous drug interaction.

Aids in medical insurance to help pay for the prescription and correspond with third-party insurance providers to obtain payment.

Apple Computer Corporation 1996 - 1997

Elk Grove, CA

Job Title: Computer Technician IT

Duties assemble; install hardware, CPU, memory cards, belts, fans.

Test soft twear equipment, telemetering system, electric motors, batteries

Responsible for assembling computer systems while meeting tight deadlines.

Final work with manufacturing engineers to coordinate changes and improvements to the assembly process.

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