Service Representative Sales Associate

LUCY HOWSER-RODRIGUEZ

**** ******* **

St. Louis, MO 63146

Phone: 314-***-****

E-mail: advfyf@r.postjobfree.com or advfyf@r.postjobfree.com

I am a focused, independent, self-motivated, team player. I take exceptional pride in my responsibilities, and I have confidence that my work ethics will meet those originally set within your department and company. My personal dedication to detail gives me the inner satisfaction of a job well done. While confidentiality is important, so are organization and precision. I am confident that my skills will benefit the organization. EMPLOYMENT HISTORY:

2019-Present Rehab Service Representative / Entrance Screener BARNES JEWISH WEST COUNTY HOSPITAL - STAR CC and BJWCH Entrance Screener

*Register all patients in EPIC and Soarian, Insurance verification and prior authorization

*HIM, scanning, collect for Medical Massage, obtain and scan POC

*Set schedule templets for Providers

*EPIC, Soarian, verify deposits * BJWCH COVID-19 Safety Screener 2006-2019 Patient Billing & Service Rep II / Patient Access Rep WASHINGTON UNIVERSITY St. Louis, MO

*Lead on phones to schedule, register, and task communications to doctors and staff

*Maintain accuracy of co-pays and deposits

*Train new staff in specific positions and cover for absences

*IDX/AllScripts, AS-400, Active Reg.,TES edits, EPIC 2002-2006 Inventory Control Team/Sales Associate/Customer Service NORDSTROM Des Peres, MO

*Communicate with buyers, administrative staff, and all customers

*Take orders for shipping to customers, and transfer inventory to other locations

*Accuracy in cash drawer set-up for opening and closing

*Use good judgement in all situation but above all, customer satisfaction 1996-2001 Customer Service Consultant

ALLOSOURCE (Mid America Transplant Services) St. Louis, MO

*Obtain and distribute human tissue for transplant for surgical needs

*Inventory on quarterly basis

*Coordinate medical staff availability

*Adhere to FDA guidelines in receiving, testing and storing of tissue 1986-1996 Materials Management Assistant

ST JOHN’S MERCY MEDICAL CENTER St. Louis, MO

*Maintain Operating Room supply par levels in Level I Trauma Center

*Communicate with vendors concerning implants and surgical supplies

*Cost comparison analysis, and rectify charges for patient billing SKILLS:

Office Management, Audit Control, Receiving and Distribution, FDA Guidelines, Tissue Distribution, Leadership in Girl Scouts (15 years), and Girl Scout Cookie Chair (10 years), Educate, Training, Problem Solving, Time Management,

IDX, E-Commerce, P-FSC, EPIC, SOARIAN

EDUCATION:

EASTERN MICHIGAN UNIVERSITY Ypsilanti, Michigan

WASHTENAW COMM COLLEGE Ann Arbor, Michigan Associate of Science NORMALDALE COMM COLLEGE Minneapolis, Minnesota Technical Certificate

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