Customer Service Specialist
Resume:
laura andrea rodriguez gomez
CALLZILLA **** - PRESENTE
SENIOR CUSTOMER AND PRODUCT SPECIALIST - LUMINESS
CAMPAIGN
- CUSTOMER SERVICE
- CUSTOMER RETENTION MANAGEMENT.
- CORPORATE IMAGE MANAGEMENT.
- MANAGING THE RISKS INVOLVED IN THE CREATION OF
PRODUCTS AND THEIR PROMOTION.
- RESEARCH AND COLLECTION OF MARKET ANALYSIS FOR THE CREATION OF NEW PRODUCTS.
- CREATION OF DIGITAL CONTENT.
- KNOWLEDGE OF MS OFFICE, ADOBE, CRM, KPIS, SPREADSHEET PROGRAMS FOR THE ELABORATION OF CHARTS AND
FLOWCHARTS.
- PROMOTE ALTERNATIVE MEANS OF INFORMATION SHARING TO COMPLEMENT TRADITIONAL METHODS.
- MANAGE AND DEVELOPED STRATEGIES ON CUSTOMER
SERVICES EXPERIENCES WITHCLIENTS VIA EMAIL AND CHATS ON CUSTOMER
COMERCIALIZADORA ELECTRICA DE BOLIVAR LMTA.
MARZO 2017 - FEBRERO 2018
JUNIOR PROJECT MANAGER
- EVALUATE MARKET TRENDS FOR PROJECT EXECUTION.
- ESTABLISH FLUID RELATIONSHIPS BETWEEN F INANCIAL ENTITIES.
- ANALYZE, RECOMMEND AND EVALUATE PRODUCT COST
AND PRICING INFORMATION.
- CREATION OF CORPORATE ALLIANCES.
WORK EXPERIENCE
INTERNATIONAL RELATIONS PROFESSIONAL FROM UNIVERSIDAD DEL NORTE, WITH EMPHASIS IN ECONOMICS, POLITICAL SCIENCE AND LAW WITH THE ABILITY TO MANAGE MULTIPLE PROJECTS AND WORK UNDER PRESSURE IN A DYNAMIC AND ACTIVE ENVIRONMENT TO STRUCTURE AND IMPLEMENT STRATEGIES TO PENETRATE NEW MARKETS TAKING INTO ACCOUNT ORGANIZATIONAL OBJECTIVES.
STUDIES
UNIVERSITY PONTIFICIA
JAVERIANA
JUN 2020 - SEP 2021
POSGRADUTE INTERNATIONAL
MANAGEMENT
UNIVERSITY PONTIFICIA
JAVERIANA
MAY 2018 - DIC 2018
DIPLOMA IN STRATEGIC
COMMERCIAL MANAGEMENT
CONTACT
advfyd@r.postjobfree.com
,
UNIVERSIDAD DEL NORTE
JUL 2021 - MARZO 2017
PROFESSIONAL IN
INTERNATIONAL RELATIONS
LANGUAGE
ENGLISH
ENERO 2012 - JULIO 2012
KAPLAN INTERNATIONAL
SCHOOL CAMBRIDGE
FRENCH
JUL 2012 - JUN 2016
UNIVERSIDAD DEL NORTE
LANGUAGE SCHOOL
CONTINUING EDUCATION
- UNIVERSITY DEL NORTE
CERTIFICATE IN HUMAN RIGHTS AND INTERNATIONAL HUMANITARIAN LAW.
- UNIVERSIDAD DEL NORTE.
SEMINAR ON DIPLOMACY, INTERNATIONAL POLITICS, WAR AND PEACE.
- UNIVERSIDAD DEL NORTE.
SEMINAR ON INTERNATIONAL COOPERATION AND ECONOMIC
INTEGRATION
- EAFIT UNIVERSITY
I I I CONGRESS OF THE COLOMBIAN NETWORK OF INTERNATIONAL RELATIONS
- UNIVERSITY OF THE ANDES
VII LATIN AMERICAN CONGRESS OF POLITICAL SCIENCE
- STUDENT COMMITTEE ON INTERNATIONAL RELATIONS (CERI). VICE PRESIDENT OF PROMOTION AND MARKETING, 2013 - 2015.
- AIESEC VOLUNTEERING - EXPLORE RUSSIA, 2015 - 2016 ACHIEVEMENTS
EMBASSY OF COLOMBIA IN SWITZERLAND JULIO 2016 - FEBRERO 2017 FOREIGN TRADE ASSISTANT
- BILATERAL MANAGEMENT IN THE EMBASSY'S ECONOMIC NEGOTIATIONS
(COSUDE, SECO AND EFTA).
- SUPPORT IN MARKET DEVELOPMENT PROPOSALS FOR COLOMBIAN PRODUCTS.
- PREPARATION OF PRESS RELEASES AND STRATEGIC REPORTS.
- ANALYSIS OF ADMINISTRATIVE BUDGETS.
- SUPPORT IN THE CREATION OF PROJECTS.
- CUSTOMER SERVICE.
WORK EXPERIENCE
laura andrea rodriguez gomez
Contact this candidate