Data Entry Support Specialist

MARIA ANDINO

Bi-lingual Customer Support Specialist

HOLIDAY INN CLUB VACATIONS- ORLANDO, FL

**/**** - **/****

Inbound calls processing payments for past delinquent members accounts Outbound dialer calls on 1-29,30-59, 90-120 days delinquent accounts Second Voice when calls are escalated Making 250 calls per day outbound collections

JNR ADJUSTMENT COMPANY- MAITLAND, FL

08/2019 - Present

Providing accurate information and facilitating resolution to customer’s Encourage clients to pay amounts due on credit accounts, damage claims, non-payable checks Maintain financial status of customers and status of collection efforts. Outbound dialer calls on 1-29,30-59, 90-120 days delinquent accounts Second Voice when calls are escalated

Making 250 calls per day outbound collections

FREEDOM FINANCIAL CAPITAL, LLC ORLANDO, FL

05/2016 - 04/2017

Provide Customer Service and Collections

Payment processing provide payment assistance through multiple payment methods Collect on 1- 30 day delinquency accounts

Receptionist

Handle walk-in customers

SUNTRUST, ORLANDO, FL

05/2011 - 02/2016

Processed all necessary documents for loss mitigation Collect on 30, 60, 120 day delinquent accounts

Managed inbound and outbound call work on a dialer Assisted clients in locating and applying for programs they may qualify in to keep their homes Provided single point of contact to borrowers whose loans were delinquent or at high risk for delinquency to avoid the completion of foreclosure for FHA, Fannie Mae, Freddie Mac and VA loans.

Ensured all documents validated, received, executed and processed timely through internal tracking mechanisms

CONTACT ME PHONE

407-***-**** **************@*****.*** 121 Thrive Rd Davenport, FL 33896 EMAIL ADDRESS

To acquire a position with a corporation that values ambition, work ethic, professional development, and champions work-life balance.

OBJECTIVE

H.S. DIPLOMA

Jane Addams Vocational HS

Bronx, NY

EDUCATION

EXPERIENCE

Bi-lingual Enhanced Recovery Skip Tracing

Microsoft Office Suite Capital Management customer solutions Capital Management Profit Management office management SKILLS

MARIA ANDINO

Bi-lingual Customer Support Specialist

PALMER, REIFLER & ASSOCIATES, ORLANDO, FL

05/2002 - 05/2010

Customer service Manager responsible for all first contact interactions Analyzed reports and scheduled shifts of office of 50 personnel Developed and managed support staff through training programs and continued education learning

Supervised agents; provided instructions on best practices for handling calls Handled Skip Tracing and QAS inquiries

Called clients to recover debts as old as 30, 60, 90, 120 days Negotiated payment arrangements or settlement options using soft skills in customer service learning

Took credit card and check payments over the phone Data entry and other general office work

Followed up on accounts if not paid in a timely manner Composed and monitored the delivery of delinquent letters and managed the receipt of all mailing

CENTRAL FLORIDA INVESTMENTS, ORLANDO, FL

1995 - 2002

Handled all clients' telephone inquiries and booked hotel rooms at all locations for company Reconciled hotel billings and charges, as well as processed credit cards for multiple resorts and daily P & L statements to management team

Directed inbound and outbound call activities, filed, data entry Supported all managers in all facets of company operations through delegation to reservation team management

Ran receipts on the POS machine to keep inventory on tickets of all customer concerns CONTACT ME PHONE

407-***-**** **************@*****.*** 121 Thrive Rd Davenport, FL 33896 EMAIL ADDRESS

EXPERIENCE

Contact this candidate